PART ONE ·Look at the statements below and the article about the workplace stress management on the opposite page. ·Which section of the article (A, B, C or D) does each statement (1-7) refer to? ·For each statement (1-7), mark one letter (A, B, C or D) on your Answer Sheet. ·You will need to use some of these letters more than once.
Workplace Stress Management
A One of the important ways of minimizing stress in the workplace is by learning how to provide inspiration for the staff. An inspired staff of employees are more productive, efficient as well as happier than one that's not. An inspired employee usually finds work more of a joy than just a means to pay the bills. Inspired employees feel more fulfilled and empowered for what they do for the company. An inspired personnel usually also translates into fewer employee problems, less knowledge worker shortage as well as less overall workplace stress. B In order for inspiration to find its way to the company front lines, it should start from the company leaders themselves. It would be hard to convince or to inspire people below if the people at the top do not feel inspired. A business owner for example should find inspiration for himself in order to try and convince others, This might require a thorough review of the reasons of what drives the company to be successful and strive in the first place. A business owner finding inspiration and be motivated enough to stay successful may have an easier time in trying to convince and inspire others. C It takes different things to inspire employees. In order for you to know what they are, you may need to ask questions. Try to inquire what motivates and inspires your employees. Try to know what is important to them. If the business owner is sincere enough in this task, employees would feel privileged enough that an employer would like to know what makes them happy. By doing such a gesture, employees may feel that an employer tries to look after their best welfare, enough to inquire what interests them and makes them happy. And happy employees are more inspired to work and may feel less stress while doing it. D Making work enjoyable can be enough to inspire employees. It also does well for effective workplace stress management. One of the ways to do it is by trying to recognise their achievements, no matter how small. Commending employees fordoing tasks as simple as clearing the pantry of trash or by helping show a visitor around at the office without being told so can be enough to keep employee spirits up. Rewarding employees for small but beneficial tasks also works very welt on the same aspect, A lunch treat for an employee who has prepared an excellent report would mean a lot to inspire and motivate one to do even better.
1. Entrepreneurs must show great sincerity in their inquiries to get a positive feedback from the employees.
A B C D
C
[解析] 题干意为“企业家必须在他们对员工的询问中体现出极大的诚意以获得员工积极的反馈。”C段中提到了“If the business owner is sincere enough in this task．employees would feel privileged enough that an employer would like to know what makes them happy。”即：如果企业家在询问中表现出足够的诚意，雇员们看到雇主很想知道什么能令员工开心，这让他们也感到很荣幸。关键词sincere和题干中的sincerity相一致。 sincerity sincere，inspired to work，feel less stress
2. An unmotivated employee tends to regard working as a way to make a living.
A B C D
A
[解析] 题干意为“一个没有动力的雇员往往只将工作当作一种谋生手段。”A段中提到了“An inspired employee usually finds working more of a joy than just a means to pay the bills，”即：一个受到鼓舞的员工通常将工作看成是一种快乐而不仅仅是为了有钱付账。两句话在含义上吻合，其中文中的a means to pay the bills相当于题干的a way to make a living。 unmotivated，make a living inspired，a means to pay the bills
3. The progress employees have made should be noticed and praised no matter how much progress they have made.
A B C D
D
[解析] 题干意为“不管员工们取得的进步有多大，都应该被注意到并加以表扬。”D段中提到“One of the ways to do it is by trying to recognise their achievements，no matter how small．”即：其中一个有效的工作场所压力管理的方法就是努力去认可员工的成绩，不管成绩有多小。两句话在含义上相通。 progress，noticed and praised achievements，recognise
4. Bosses are less persuasive in motivating their people if they themselves are not driven to lead the companies to move forward.
A B C D
B
[解析] 题干意为“如果公司老板没有足够的动力驱使他们带领公司前进，老板在激励员工时就缺乏说服力。”B段中提到：“A business owner finding inspiration and be motivated enough to stay successful may have an easier time in trying to convince and inspire others．”即：一个找到灵感且能够激励自己保持成功的企业家也许更容易说服和鼓舞别人。两句话在含义上基本吻合。 persuasive，move forward convince，stay successful
5. An inspired staff normally are more disciplined, fond of learning, and know better how to deal with their pressure.
A B C D
A
[解析] 题干意为“深受鼓舞的员工通常更遵守纪律，喜欢学习，并且更加懂得如何应对压力。”A段中提到了“An inspired personnel usually also translates into fewer employee problems，less knowledge worker shortage as well as less overall workplace stress．”即：一般说来，受到鼓舞的员工们较少出现员工问题，公司也不会缺少知识型员工，而且整个工作场所的压力也没那么大了。两句话在含义上相符。 more disciplined，fond of learning，know how to deal with their pressure fewer employee problems，less knowledge work shortage I less overall stress
6. Employees would be more committed to their jobs and less stressful if their bosses are concerned with their work and life.
A B C D
C
[解析] 题干意为“如果老板关心员工们的工作和生活，他们将更有干劲并感到压力减轻。”C段中提到了“And happy employees are more inspired to work and may feel less stress while doing it．”即：快乐的员工工作起来更有热情而且感觉压力减轻。这句话和题干在含义上相通，而且本段的前半部分都在讲老板应如何鼓励员工。 more committed to their jobs，less stressful more inspired to work，feel less stress
7. Employees would be much inspired even if they get small prizes for their work performance.
A B C D
D
[解析] 题干意为“即使员工因其工作表现而得到很小的奖励，他们也会备受鼓舞。”D段中提到了“Rewarding employees for small but beneficial tasks also works very well on the same aspect．A lunch treat for an employee who has prepared an excellent report would mean a lot to inspire and motivate one to do even better．”即：对员工完成的虽小但有益的工作进行奖励在激发他们的士气方面是很有效的。请一位出色完成一份报告的员工吃顿午餐对激励这名员工很重要，能鼓舞他把工作完成得更好。这两句话在含义上相通。 get small prizes rewarding employees for small tasks
PART TWO ·Read the article below about project management. ·Choose the best sentence from the opposite page to fill each of the gaps. ·For each gap (8-12), mark one letter (A-G) on your Answer Sheet. ·Do not use any letter more than once.
Can Your Marketing Be Effective Without Project Management?
Are your projects flowing smoothly? Are you assigning responsibilities, deadlines and tasks, but it is just a headache to keep up? A likely problem is that tasks are not getting handed off well or at the right time to others. Another problem may be that everyone’s priorities seem all mixed up, and one or two people or departments seem to be an enormous bottleneck. A project management system is not a cure all, but it certainly is a start. In marketing, I'm always amazed at the lack of formalised project management systems. 1 They assume that the purpose of a detailed plan is the same as it would be for other repetitive activities like manufacturing. The purpose of a project plan in marketing is to coordinate many of the uncertain activities that happen. And possibly more importantly, a good project plan will coordinate the activities of your resource requirements. Not everything will be predictable, but if we can make even some of the unpredictable predictable, we will increase the likelihood of success. Within a project plan, we can establish overall and individual process metrics. 2 The value of these types of metrics is that they will allow you to take action during a project where and when you can still influence its success. Measur-ability is perhaps the most important feature of the project plan. Project management covers all aspects of planning: coordinating activities and resources and forming a baseline from which to manage the project. 3 Once a schedule is completed, it should be posted or made available to all stakeholders of the project. Constant updating should appear and be visible to all parties. A project plan is an active document, and should be used to manage the process. A schedule is the translation of the project plan into individual tasks, identifying durations, responsibilities, start and finish dates, resources, flow and milestones. Everyone knows we cannot do enough planning, but it's the time factor that prevents us, right? How much time does it really take to plan? From my experience you should use a baseline of around 5% of your project's time in planning. Now, what happens if planning takes longer? You need to treat your planning process like any other process. Using a standard methodology, such as Lean Six Sigma and the toolset that it employs, will allow you the opportunity to get the most out of your planning cycle. 4 I have found most companies actually enjoy planning, the collaboration and decision-making that take place during it. What everyone doesn't like is the waste in planning, so get rid of it! The first thing you can do is plan the planning process. Take 5% of your planning time to improve your planning. Set objectives, milestones, create key performance indicators and, most of all, create a standard work plan. 5 Consider that if you significantly improve your planning process, you will stop fighting such an uphill battle and create considerable down-flow opportunities of greater savings. Try it! A. This gives everyone involved the same reference point. B. We will need metrics to produce information quickly. C. It will improve your planning process, removing the waste that you have accumulated in it. D. After doing this a few times, planning will become very easy, intuitive and more productive. E. There is more to project planning than this. F. Most marketers resist the idea, misunderstanding the role of detailed planning for marketing projects. G. Another problem may be that everyone's priorities seem all mixed up, and one or two people or departments seem to be an enormous bottleneck.
PART THREE ·Read the article below about being first to market, and the questions on the opposite page. ·For each question (13-18), mark one letter (A, B, C or D) on your Answer Sheet.
Think Twice About Being First to Market
New research offers fresh insight on when to launch a product or service, and shows that being first to market isn't always a competitive advantage. In 2004, David Cohen had an idea for a social network for mobile phones that would connect users in the real world. His Boulder (Colo.)-based company, called iContact, raised $600,000 from investors and the founders' contributions, launched a beta version, and seemed poised to tap the much hyped mobile software market. Cohen, then 36, had already founded a successful software company. But after 18 months, he was unable to get phone carriers to distribute his software, and he shuttered the company, returning 80% of his investors' money. "Everybody was saying mobile was coming, it was going to be open; GPS was coming, it was going to be great," says Cohen. "That didn't really happen for another four years." Bets on mobile applications didn't begin to pay off until Apple's (AAPL) iPhone app store opened the market in 2008. Conventional wisdom says being first to market creates a competitive advantage. Reality is more complicated. Market opportunities are constantly opening and closing, and a hit idea at one point could be a dud a year earlier or a yawning "me too" business a year later. It's tough—likely impossible—to pinpoint the best moment to enter a market, but common sense dictates new entrepreneurs can improve their odds if they weigh how much they stand to gain or lose by waiting. New academic research suggests one way entrepreneurs can evaluate whether they should enter a market first or wait on the sidelines. The decision depends on how hostile the learning environment is; that is, how much entrepreneurs can learn by observing other players before they launch compared to what they learn from participating after they enter, according to Moren Levesque, an entrepreneurship researcher at the University of Waterloo. The core findings on timing is this: in a hostile learning environment, entrepreneurs gain relatively little benefit by watching others. For example, if the relevant knowledge is protected intellectual property, studying the market before entering wouldn't yield much advantage. In these situations, the trade-off favours entering early. But in less hostile learning environments, where entrepreneurs gain valuable information likely to increase their success just by watching other companies, companies benefit from waiting and learning lessons from earlier players. IContact's successors, for example, may have learned from watching the company's trouble getting mobile networks to distribute their software, a barrier that was removed by the iPhone's app store. However, deciding when to enter a market solely on the advantages of learning is not enough. Entrepreneurs also need to launch before an opportunity closes. In the summer of 2007, Sunny Gupta, a serial entrepreneur in Seattle, began exploring an idea for on-demand software to help large companies track their IT spending and reduce costs, after a contact at Wall Street firm casually mentioned the issue. He spent that summer and early fall talking to chief information officers at Fortune 500 companies about the type of software they needed. Gupta originally planned to spend about a year building the product. But on a trip to New York in October 2007 to meet with CIOs at financial companies, he saw they were under intense pressure to cut costs and justify their IT spending—precisely what his product would do. Gupta realized he needed to speed up his launch to take advantage of the market opportunity before other companies got there. He and his co-founders started working around the clock and by November, Apptio (as they dubbed the firm) raised $7 million in venture capital. By March 2008, Apptio had four paying customers using a beta version of the product. A full launch followed in June, and Gupta had already demonstrated Apptio's ability to reduce costs by the time the financial crisis erupted in September. Apptio now has nearly three dozen clients and 30 employees. "I believe the window of opportunity was within those six months: from March to September 2008," Gupta says now. There is, of course, some element of luck. Cohen believed he was positioning iContact at a similar sweet spot in the market. But entrepreneurs who ignore timing, or assume that being first is always better, do so at their peril. Deciding when to enter a market is an irreversible and important decision.
1. Why did Cohen shutter the company after just 18 months?
A.His investors asked him to return the money.
B.The software market did not get enough attention.
C.He couldn't get mobile networks to use their software.
D.His company had competitive rivals.
A B C D
C
[考点] Cohen的公司为何18个月后就关张了? [解析] 文中第一段提到“But after 18 months，he was unable to get phone carriers to distribute his software，and he shuttered the company...”即：但18个月后，Cohen找不到电话运营商来使用他们的软件，于是他关掉了公司。所以选项C为正确答案。
2. What does the author suggest by saying "a hit idea at one point could be a dud a year earlier or a yawning 'me too' business a year later"?
A.Being first to market creates a competitive advantage.
B.Reality is more complicated.
C.New entrepreneurs should wait for the best moment to enter a market.
D.Market opportunities open and close constantly.
A B C D
D
[考点] 作者通过例子“某一时刻风行一时的想法可能一年前还被认为是没有的，而一年后又可能发展成为大家争着做的生意”想说明什么7 [解析] 文中第二段提到“Market opportunities are constantly opening and closing”，即：市场机会总是变幻莫测。所以选项D为正确答案。
3. What does "improve their odds" in the second paragraph mean?
A.Increase the possibility of success
B.Get a deeper insight on the market
C.Have a more favorable business environment
D.Develop more mature products
A B C D
A
[考点] “improve their odds”的意思 [解析] 文中第二段提到“...but common sense dictates new entrepreneurs can improve their odds if they weigh how much they stand to gain or lose by waiting．”odds意为“可能性，机会”，如果不认识这个词，也可从上下文推断出来。所以选项A符合文意。
4. Which of the following statements is not true according to Moren Levesque?
A.Entrepreneurs benefit little by observing others in a hostile learning environment.
B.Entrepreneurs are likely to succeed by waiting and learning lessons from earlier players.
C.Being first to market or waiting depends on how hostile the learning environment is.
D.In a less hostile learning environment, entering early has a competitive advantage.
A B C D
D
[考点] 按照Moren Levesque的观点，以下哪个陈述不正确 [解析] 文中第四段提到“...in a hostile learning environment，entrepreneurs gain relatively little benefit by watching others．”然后举例说明，随后又总结为“In these situations，the trade-off favours entering early．”所以在恶劣的学习环境中适合早入市。所以选项D的陈述是不正确的。
5. How did Sunny Gupta succeed in the market as a pioneer?
A.He predicted the financial crisis successfully.
B.His software was favored by chief officers at Fortune 500 companies.
C.His software product was a breakthrough in the market.
D.He grasped the right moment to enter the market.
A B C D
D
[考点] 为什么作为市场先驱，Sunny Gupta成功了? [解析] 在第五段中，Sunny Gupta自己也说到“I believe the window of opportunity was within those six months：from March to September 2008．”即：我相信机会就出现在从2008年3月到9月这6个月中。由此可见Gupta超强的把握市场机会的能力引导其走向成功。文章最后一段的最后一句话“Deciding when to enter a market is an irreversible and important decision．”因此选项D符合文意。
6. Which of the following factors does the article suggest that David Cohen is lack of compared with Sunny Gupta?
A.Innovative ideas
B.Venture capital
C.Luck
D.Market opportunity
A B C D
C
[考点] 同Sunny Gupta相比，David Cohen在以下哪个方面不足? [解析] 文中第六段提到“Cohen believed he was positioning iContact at a similar sweet spot in the market．”可见，市场机会对他们两位都不错；而且他们都有创新的想法并获得投资，因此，正如文中所讲“There is，of course，some element of luck．”所以选项C符合文意，即Cohen缺少一些运气。
PART FOUR ·Read the text below about personal branding. ·Choose the best word or phrase to fill each gap from A, B, C or D. ·For each question (19-33), mark one letter (A, B, C or D) on your Answer Sheet.
Personal Branding
One of the issues people are concerned about as they start to define their personal brand is being 1 to one subject or area. They ask "Can I be an expert in more than one field or should I 2 one?" You have the freedom to brand yourself as you choose, and you can always expand your offerings, 3 the knowledge you gain and your new interests. When you have an assortment of interests, you need to make sure you manage them properly, both in 4 of the time you 5 to each and how they are intertwined in your lifestyle, online and off. If you have multiple interests and they are 6 then your brand will be much more powerful because those interests can complement each other. 7 , if you are a financial analyst working at a bank during the day and a stock-trading blogger by night, you can 8 both, without drifting 9 from your current brand 10 of course that you don't violate any confidentiality rules or insider trading laws. If your interests aren't related in any 11 then they should be completely detached, such as having two 12 Websites catering exclusively to each. If you're an accountant for a Fortune 500 company and a male model, you definitely want to separate those 13 and career paths from each other because 14 you're perceived as a male model may impact how seriously you're 15 as an accountant.
[解析] “how you're perceived as a male model”，符合文意，即“人们如何看待你男模的身份会影响到他们看待你的会计职业的认真程度。”
15.
A.received
B.identified
C.taken
D.accepted
A B C D
C
[解析] take...as是固定搭配，意为“把……看作是”，文中“how seriously you're taken as an accountant”意为“把你看作是会计的认真程度”，其余三个词意思尽管可以和as连接，但意思不符。
PART FIVE ·Read the text below about businesses who profit from hiring freelance writers. ·In most of the lines (34-45) there is one extra word. It is either grammatically incorrect or does not fit in the meaning of the text. Some lines, however are correct. ·If a line is correct, write CORRECT on your Answer Sheet. ·If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.
Businesses Who Profit From Hiring Freelance Writers
Millions of businesses worldwide are reaping the rewards of hiring competent freelance writers. Some of these companies which have never even met the freel- 1 ancers to whom they outsource for projects and yet the relationship works ex- 2 tremely well. While the companies concerned are happy with the results and are 3 not only saving money in the process, but are increasing their sales too. A freel- 4 ance writer with a fresh perspective may have more innovative ways of promo- 5 ting your business. A writer who without knowledge of your industry may offer 6 with the advantage of viewing your products and services from a buyer's per- 7 spective and will ask questions and raise up issues that you may not have previ- 8 ously being considered. An experienced writer will be competent at research and 9 will grasp new concepts quickly, which compares to taking on hiring a new full- 10 time employee who has to learn about your business. Alternatively, some com- 11 panies may well wish to bring in a freelance writer who has experience in a patti- 12 cular field and could assist in areas where the business could benefit from specialist help.
PART ONE ·You are a manager in a big supermarket. You have just received a letter from a customer complaining the undesirable odor in the washroom. ·Write an e-mail to the director of the cleaning department: ·Saying who the client is ·Informing him/her of the complaint ·Suggesting what should be done ·Write 40-50 words.
1. To: Director of the cleaning department Subject: Customer complaint
To: Director, Cleaning Department From: J. Brown—Manager Subject: Unpleasant Odor in the Washroom Dear Sir, I have just received a letter from Lucy Gates who recently shopped in our supermarket and complained about a very undesirable odor in our washroom. We must provide a clean shopping environment for our customers. Would you please check the cause of the smell and upgrade the sanitation of our supermarket? Please let me know if you need any help. Kindest regards
PART TWO ·You are in charge of security department in your company. You have just received a letter from the Customer Services Manager at Guardian Co., who are installing a new monitoring system at your offices. ·Look at part of the letter below, on which you have already made some handwritten notes. ·Then, using all your handwritten notes, write a letter to Guardian's Customer Services Manager. ·You do not need to provide postal addresses. ·Write 120-140 words.
1.
Dear Sir or Madam, Thank you for your letter about the installation of your new monitoring system in our offices. Firstly, we would like to know how long it will take for you to finish the installation work. I also noticed that you would start the work on Friday which was a working day. I am wondering whether you could rearrange your installation during the weekends so that our staff's work won't be affected. I know this request would bring you some trouble but I'd be very grateful if you would consider my suggestion. Concerning the maintenance service, can I get a price sheet of it? Besides, we hope to have our own staff take charge of the regular maintenance, which is convenient for both of us. Does your company offer such training plan and what is the estimated cost on that? As for our further contact, would you please give me the name and phone numbers of your local technical representative? We expect to pay the bill the way we agreed on but I'm afraid I didn't find the copy ofyour invoice enclosed with your letter. Would you please send it again? I am looking forward to hearing from you soon. Yours sincerely
LISTENING
PART ONE ·You will hear three telephone conversations. ·Write one or two words or a number in the numbered spaces on the notes or forms below. ·After you have listened once, replay each recording.
Conversation One ·Look at the form below. ·You will hear a woman asking for cancellation of an appointment. Telephone Message for Mr. White Message from Ms. Tina 1 This afternoon's appointment 2 because of 3 . Call her mobile at 4 to rearrange the appointment.
[听力原文] Woman: Could I speak to Mr. White, please? Operator: I am sorry that Mr. White is out for a promotional event and he hasn't comeback yet. Woman: Could I leave a message? Operator: Certainly. May I have your name please? Woman: Tina Posnanski. Operator: Sorry, Tina, would you please spell your family name? Woman: OKay. That's P-O-S-N-A-N-S-K-I. Operator: Got it, thank you. And where are you calling from? Woman: Sunshine food and canned food Co. Operator: All right. What is your message? Woman: Could you tell Mr. White that I am afraid I have to cancel my appointment with him this afternoon because my flight to Boston is late so I couldn't get to his office at the scheduled time. Operator: Appointment cancelled...Flight delayed. Woman: Exactly, and could you ask him to give me a call when he's back? I hope to rearrange the appointment. Operator: Certainly. May I have your number please? Woman: Yes, my mobile number is 361-444-9635. Operator: That's 361-444-9635. Woman: Yes, that's right. Thanks for your help. Goodbye. Operator: Goodbye.
[考点] 电话中接线员说“...would you please spell your family name?”，Tina拼出了她的姓，此题考查字母辨析。
2.
CANCEIIED
[考点] 电话中女士提到“Could you tell Mr. White that I am afraid I have to cancel my appointment with him this afternoon because my flight to Boston is late so I couldn't get to his office at the scheduled time．”所以女士留言的主要内容是取消下午的见面，原因是飞机晚点，她无法在约定的时间赶到。
[考点] 接线员在电话中问到“May I have your number please?”，随后，女士和接线员各说了一遍，此题考查数字识别。
Conversation Two ·Look at the notes below. ·You will hear Monica, a customer services manager, discussing deliveries and suppliers with her colleague.
Notes
The problem they are undergoing is 1 with some of our suppliers. The main suppliers are from 2 and a few from Malaysia. Late delivery in Malaysia is caused by the problem between the suppliers and 3 . They usually cooperate with express delivery services when dealing with their most 4 shipment.
[听力原文] Woman: Hi, Steven, this is Monica. Man: Hi, Monica, what's up? Woman: I'm really sorry to bother you at this time. But I'm concerned about the delays we're experiencing with some of our suppliers. Man: No worries, everything is getting back on schedule. But you know, it's the end of the year, the busiest season of transportation service. Woman: Well, I hope our clients could understand the situation. Anyway, they have paid us in advance and they are entitled to blame us for delays or even ask for refunds. By the way, where are most of our suppliers located? Man: Well, most of them are in Australia, but there are a few in Malaysia. Woman: How does that affect deliveries? Man: Well, mostly weather delays and I heard that the suppliers in Malaysia had some problems with the customs but they assured me that everything was OK now. Woman: Is there any way around these delays? Man: Well, we often work with delivery services such as UPS, Fed Express or DHL for our most urgent shipping. Woman: They are too expensive. But it seems that we have no alternatives. Man Yeah, I think so.
[考点] 电话中女士说到“I'm concerned about the delays we're experiencing with some of our suppliers．”题干中则出现了undergoing，意思相近，所以考生很容易注意到“delays”。
2.
AUSTRALIA
[考点] 电话中男士提到“...most of them are in Australia”，考生注意识别国名。
3.
THE CUSTOMS
[考点] 电话中男士提到“I heard that the suppliers in Malaysia had some problems with the customs”，此题考查细节辨识。 [解析] 答案要写THE CUSTOMS，不要漏写“the”，custom后要加“s”。
4.
URGENT
[考点] 电话中男士提到“we often work with delivery services such as UPS，Fed Express or DHL for our most urgent shipping．”Shipping和题干中的shipment是同义词，因此所需之词为“urgent”。
Conversation Three ·Look at the form below. ·You will hear a woman placing an order on the phone. Order from: Ms. Jane Smith Items ordered: 1 Amount: 2 Expected arrival time: 3 by the end of Remarks: A/an 4 will be faxed to Ms. Smith by 5 this afternoon.
[听力原文] Woman: Hello, this is Jane Smith from Student Center, City College. May I speak to Mr. Gates? Man: Hello Ms. Smith, this is Andy Gates. How can I help you? Woman: Hello, I'd like to place an order for a number of chairs. I talked with my friend about it, and he gave me your name card and told me your products and services were the best. Man: Thank you and your friend. We always take customers' needs as our top priority. Then, how many were you interested in ordering for purchase, and the model number if you know? Woman: My friend gave me your new catalogue and I would like to place an order of120 chairs with the model number 124-547. Do you have many available in the ware-house? Man: Oh, 124-547 is our best-selling model, and we keep a large supply in stock. Woman: Well then. I'd like 120 chairs by the end of this month. Could I get an estimate before placing an order? Man: Certainly, I'll have it for you by the end of the day. Woman: All right, do you ship door-to-door? Man: Certainly, all shipments are door-to-door. Delivery dates depend on your location, but we can usually deliver within 10 business days. By the way, could you give me your fax number so I can send you the estimate by 5:30 this afternoon? Woman: Of course, my fax number is 304-568-7735. Thank you for your help. Man: You are welcome.
[考点] 电话中女士提到了“...I'd like to place an order for a number of chairs。”所以女士订购商品为chairs。
2.
120
[考点] 电话中女士明确提到“...I would like to place an order of 120 chairs...”，考生注意识别数字。
3.
THIS MONTH
[考点] 电话中，女士提到了“...I'd like 120 chairs by the end of this month”，因此应填写“this month”。
4.
ESTIMATE
[考点] 电话中女士先要求“Could I get an estimate before placing an order?”，而后男士问女士的传真号，以便“send you the estimate by 5:30 this afternoon”，所以estimate为所需传真的文件，estimate意为“价格明细单”，通常包括：merchandise，packaging and shipping，duty if required，any taxes and insurance。
PART TWO
Section One ·You will hear five short recordings. ·For each recording, decide which advantage of online business the speaker is referring to. ·Write one letter (A-H) next to the number of the recording. ·Do not use any letter more than once. ·After you have listened once, replay the recordings. A. Work time flexible B. More profitable C. Quick start of business B. Easy payment E. All day business worldwide F. Being your own boss G. Small budgets to start H. No maintenance needed
[听力原文] Man: One of the biggest issue in starting a traditional business even if it is a small company is the start-up capital where you need to employ people, find a office space, fill it up with office furniture and many more expenses. However, in online business you could start with almost no cost. All you need to start a simple online business such as affiliate marketing is knowledge about online business, a laptop and access to internet. As you grow, you could expand your set-up, but relatively will be a much simpler process compared to setting up an office.
[考点] 录音中提到“However，in online business you could start with almost no cost．”即：网络生意几乎不需什么成本。与选项G的意思相符。
2.
C
[听力原文] Woman: In traditional business, you could not start it in few hours as many other aspects need to be solved first such as office location, the office setting, utilities and etc. which could not be solved in few hours. However, online business could be started within hours if you know what you are going to do properly. It takes few hours to the website setting, and you could be doing you business.
[考点] 录音中提到“...online business could be started within hours if you know what you are going to do properly．”由此看出网络生意启动迅速，和选项C的意思相符。
3.
A
[听力原文] Man: Online business will give you the ability to work at the most productive individual person's hours such as at night or evening. It does not require you to work from nine to five. Therefore, as an individual online businessman, you can work at your own time and may be from your bedroom, which saves you a lot of traffic hours and prevents you from dealing with office politics and being bullied by your boss.
[考点] 录音中提到“as an individual online businessman，you can work at your own time and may be from your bedroom...”，这符合选项A的意思，即：工作时间灵活。
4.
E
[听力原文] Woman: Online business does not require constant human intervention and could be 100% autopilot. It could run 24 hours a day and depending on your business model, it could harvest the entire world for sale. If the setting is done properly, an owner of online business may just sit around waiting for the money to be transferred into his or her bank account.
[考点] 录音中提到“It could run 24 hours a day and depending on your business model，it could harvest the entire world for sale．”，这符合选项E的意思，即全天候无国界生意。
5.
B
[听力原文] Man: Since online business runs 24 hours' and worldwide, it has a better potential to make more sales. Moreover, online business could eliminate many other costs; the business gives higher profit margin. Compared to regular business, online business reacts more agilely to the market and provides greater convenience for consumers' purchases. This is a time for the twenty-first century people to work and live on virtual world, so online business will definitely be more profitable.
[考点] 录音中提到“Moreover，online business could eliminate many other costs；the business gives higher profit margin．”随后录音中继续解释获得较高利润的理由，所以与选项B意思符合。
Section Two ·You will hear five short recordings. ·For each recording, decide which advantage/benefit of credit cards the speaker is referring to. ·Write one letter (A-H) next to the number of the recording. ·Do not use any letter more than once. ·After you have listened once, replay the recordings. A. Saving money for you B. Enlarging your purchasing cravings C. No service charge D. Denial of uncertain transaction E. Credit rating helps big purchases F. Providing short-term loan G. Easy payment H. Providing loans with little restrictions
[听力原文] Woman: There are many evils associated with credit cards, but there are benefits that are hard to ignore. One benefit is having the credit card company act on your behalf to recover funds from a disputed transaction. Under the Fair Credit Billing Act the credit card company has to investigate the dispute and either take the charge off your bill or explain why it is correct. Even better, you don't have to pay the portion of the credit-card bill or related interest charges while the dispute is being investigated.
[考点] 录音里讲到“One benefit is having the credit card company act on your behalf to recover funds from a disputed transaction．”即：其中一个好处就是信用卡公司可以代替你去追回存在争议的扣款。符合选项D的意思。
2.
F
[听力原文] Man: Credit card acts as a loan: something very important is that you can have available your own short-term loan. A credit card as a short-term loan where you can have a specific amount of money available each month for you. Also, there are banks that offer to their customers an extra-limit amount which could be based on a percentage over your current credit card limit. This limit is often used for people who want to have a short-term loan without having to go to the bank and start a complex negotiation process.
[考点] 录音里讲到“A credit card as a short-term loan where you can have a specific amount of money available each month for you．”符合选项F的意思，即信用卡可提供短期贷款。
3.
G
[听力原文] Woman: If you want to purchase a Pizza when you are at home with your friends or family, there are several shops in Australia that accept credit cards payment through telephone. It is a great advantage because you don't have to use cash money while you stay at home. You can make payments from home easily. On the other hand, if you are in your office, you can also make orders of goods and services and pay through telephone with your credit cards. You can also purchase online: the use of credit cards to purchase on the Internet is an ever growing market that is everyday getting a higher popularity around the world.
[考点] 录音中提到“You can make payments from home easily．”即：你可以在家里便捷地用信用卡完成支付；后面继续提到“On the other hand，if you are in your office，you can also make orders of goods and services and pay through telephone with your credit cards．You can also purchase on the Internet．”即：另一方面，如果你在办公室，你还可以通过电话订购货品和服务并通过电话使用信用卡付款，你还可以进行网络购物。这些都指出信用卡支付的便捷性。与选项G的意思相符合。
4.
E
[听力原文] Man: If you are a young person, credit cards that are well paid off on a timely basis, no late payments help to establish your credit rating. If you will need to have credit to purchase large items like cars, homes or furniture, then having a good credit rating can help you finance these purchases. Credit cards enable young people to buy things by installment, which can lighten the financial pressure while owing their favourite commodities. But be careful to consider the annual fees and be careful to pay on time. Some cards have very short payment windows.
[考点] 录音中提到“If you will need to have credit to purchase large items like cars，homes or furniture，then having a good credit rating can help you finance these purchases．”，即：如果你需要使用信用卡购买大件物品，如汽车、房子和家具，那么拥有良好的信用等级可以为你购买它们提供资金。这和选项E的意思一致，即：信用等级帮助客户购买大件。
5.
A
[听力原文] Woman: Does your current credit card have a rewards or cash back scheme included? Are you benefiting from the reward scheme you currently have in place? Credit card companies have various promotional events to attract their customers. For example, you can exchange your points for store vouchers that could help you with your grocery shopping. Some credit cards can earn bonuses for you that give you travel tickets, or other items that you select.
[考点] 录音中开始提到信用卡公司进行各种促销活动来吸引客户，后面又举例说明“For example，you can exchange your points for store vouchers that could help you with your grocery shopping．Some credit cards can earn bonuses for you that give you travel tickets...”即：你可以用积分兑换商店代金券来购买日杂用品。一些信用卡还可以为你赢得意外收获，如提供旅行车/机票……这些都将为你省钱。所以符合选项A的意思。
PART THREE ·You will hear Mary Goldsmith, a columnist of Business Week interviewing psychologist, Tommy Thomas about his new idea that people's weaknesses are actually their strengths. ·For each question (23-30), mark one letter (A, B or C) for the correct answer. ·After you have listened once, replay the recording.
1. What are we taught early about "weaknesses" in the view of Tommy Thomas?
A.Weaknesses are those things we are not good at.
B.We need both strengths and weaknesses to be successful.
C.We need to accept our weaknesses as well as our strengths.
A B C
A
[听力原文] Woman: Hi! Tommy! I've been looking forward to learning more about your new idea that people's weaknesses are actually their strengths. Can you explain how you define a strength? Man: A strength is a conceptual way to reduce a lot of information into a single idea. We use these ideas to identify specific related aspects of a person's ability to think, feel, and behave. We are taught early on that those things that we are not good at are "weaknesses" and should be disguised and ignored. However, the message is confusing. It says: to be successful, we need only half of ourselves—our strengths. Woman: Then, how is it that we don't have weaknesses? Man: We are so used to thinking in a positive-negative framework, which is a self-limiting way of thinking. So, it's almost natural that when we think about as trength we have, we immediately start looking for a weakness. I want you to see yourself not in terms of strengths and weaknesses but in terms of opposite strengths. Woman: I see. And as a columnist of business section, I am wondering how can executives be more successful by seeing themselves in terms of opposite strengths? Man: An all-too-common assumption is that executives must reinforce their strengths and avoid their weaknesses by delegating. This way rejects half of the executive's natural strengths. What people consider weaknesses are actually strengths they don't value in using. It's these lesser-valued strengths that actually sustain the success that comes from what people consider to be their only strengths—those things that come easily to them. By redefining all the ways of thinking, feeling, and behaving as strengths rather than labeling some of them as weaknesses, executives can feel comfortable drawing on all of their internal resources. Woman: Tommy, please give me an example of a strength and its opposite one. Man: All right. One of the six strengths is thinking—the ability to rationally analyse. The opposite strength of thinking is what I call risking, the ability to move into action. Woman: Definitely. Risking is important to put wonderful thoughts into action. I've talked with many executives who want to be more successful and how can your idea of strengths help them? Man: Mary, in your book What Got You Here Won't Get You There, you identify 20 habits that people must break in order to get into the executive suite. As I see it, 17 of those 20 habits stem from the exclusive use of one specific strength while ignoring the opposite strength. Woman: That's intriguing. Can you explain? Man: The strength is independent risking—the ability to rely on yourself to take action. Executives are sometimes led to believe that the opposite strength, dependent risking, or the ability to form relationships and delegate responsibility, is a weakness, so they shy away from it. For example, your habit No.11 is "claiming credit that we don't deserve." Executives do this when they are stuck on their own importance, so they don't pay enough attention to others and their relationships. By shifting their attention to the opposite strength of focusing on their relationships with other people, CEOs enhance their own success. Woman: Thank you, Tommy. By the way, how can you recognise when you're overusing one strength? Man: Pain. Pain is a great internal mechanism that tells us that something is wrong. Many times we develop blind spots because we've felt positive about using a strength. It's like being an ice hockey player who is best at skating forward but has trouble skating backward, so he never does. As he notices other players skating both ways and realise that developing more skills will give him a chance to move to the next level of play. Woman: Tommy, how can people discover how they might tend to overuse one of their strengths? Man: Hundreds of executives have taken my Opposite Strengths Inventory to learn which strengths they use naturally and which strengths are hidden genes. I invite your readers to email me for instructions on how to complete the online inventory and get a complimentary report explaining the results. Woman: Thank you, Tommy! Man: My pleasure.
[解析] 考查干扰信息的排除。题目问的是很早以来，我们认知的“弱点”是什么。文中Tommy Thomas提到“We are taught early on that those things that we are not good at are‘weaknesses’...”，这和选项A的意思相符合。选项B和C是Tommy Thomas的观点，不是我们很早被教导的观点。
2. According to Tommy Thomas, which of the following statements is true in describing strengths and weaknesses？
A.Weaknesses are negative.
B.Strengths are positive.
C.Weaknesses are opposite strengths.
A B C
C
[解析] 考查信息细节的理解。题目问的是下面哪个陈述符合Tommy Thomas对优势和弱点的看法。对话中提到“I want you to see yourself not in terms of strengths and weaknesses but in terms of opposite strengths．”即：我不想你从优势和弱势的角度来审视自己，而是从相反优势的角度看待自己。这符合选项C的意思。
3. According to Tommy Thomas, how can executives feel comfortable drawing on all of their internal resources?
A.They must reinforce their strengths and avoid their weaknesses.
B.They should see their weakness as another kind of strength.
C.They should turn their weaknesses into strengths.
A B C
B
[解析] 考查语篇整体的把握。题目问的是高级管理人员如何能够通过利用自身内部的所有资源使自己更舒服。对话中Tommy Thomas说到“By redefining all the ways of thinking，feeling，and behaving as strengths rather than labeling some of them as weaknesses．executives can feel comfortable drawing on all of their internal resources．”由此可见，这符合选项B的意思。选项C有一定干扰性，但要注意，Tommy Thomas认为“弱点”的传统定义有误，他认为弱点不是消极的，不该被隐藏或忽视，他认为“弱点”是相反的“优势”，是需要被发掘利用的，而不是要把它转换成(turn into)“优势”的。
4. According to Tommy Thomas, which of the following statements is true about risking?
A.It is the ability to move into action.
B.It creates strategy and craft options.
C.It is the ability to rationally analyse.
A B C
A
[解析] 考查信息细节的理解。题目问的是下列哪个陈述符合Tommy Thomas对“冒险”的看法?Tommy Thomas说到“The opposite strength of thinking is what I call risking．the ability to move into action．”这和选项A的意思相一致。选项B和C都是有关thinking的。
5. According to Tommy Thomas, what is the biggest obstacle to a greater success of executives?
A.They don't have good habits.
B.They reject their weaknesses.
C.They ignore their opposite strength.
A B C
C
[解析] 考查语篇整体的把握。题目问的Tommy Thomas认为高级管理人员获得更大成功的最大障碍是什么。对话中Tommy Thomas在回答Mary Goldsmith的提问“How can your idea of strengths help them?”时说到“As I see it，17 of those 20 habits stem from the exclusive use of one specific strength while ignoring the opposite strength．”，即：从我的角度看，那20个习惯中，有17个是由于仅使用一个特定的优势而忽视它的相反优势造成的。这和选项C的意思相符。
6. How does dependent risking enhance executives' success?
A.It helps them to realise their own importance.
B.It makes them focus on their relationships with other people.
C.It teaches them to rely on themselves to take action.
A B C
B
[解析] 考查语篇整体的把握。题目问的是依靠型冒险(这里“依靠”指依赖大家的力量)如何增加高级管理人员的成功几率。对话中说到“By shifting their attention to the opposite strength of focusing on their relationships with other people，CEOs enhance their own success．”意为：通过将他们的注意力转移到相反优势，即聚焦在和其他人的关系这一面，高级管理人员增加了他们的成功几率。这和选项B的意思相符。
7. Which of the following statements is not true about "pain" according to Tommy Thomas?
A.Pain is a great internal mechanism.
B.Pain tells us that something is wrong.
C.Pain helps us develop blind spots.
A B C
C
[解析] 考查语篇整体的把握。题目问的是下面哪个陈述不符合Tommy Thomas对“痛苦”的看法。对话中Tommy Thomas提到“Many times we develop blind spots because we've felt positive about using a strength．”结合其前面所述“Pain is a great internal mechanism that tells US that something is wrong．”和后面冰球运动员的例子，我们可知，产生了盲点是因为overusing one strength，此时，痛苦可以帮助我们发现盲点，而不是如选项C所说的痛苦会让我们产生盲点。所以选项C不符合Tommy Thomas的看法。
8. How can people know that they tend to overuse one of their strengths?
A.Completing Tommy Thomas' Opposite Strengths Inventory
B.Visiting Tommy Thomas' Website
C.Emailing Tommy Thomas
A B C
A
[解析] 考查干扰信息的排除。题目问的是人们如何知道自己有过度使用“优势”的趋势。文中提到“Hundreds of executives have taken my Opposite Strengths Inventory to learn which strengths they use naturally and which strengths are hidden genes．”，与选项A的意思相同，即：完成Tommy Thomas的“相对优势问卷”。选项B和C有一定干扰性，Tommy Thomas没有提到自己有个人网站，Tommy Thomas邀请读者写邮件，目的是使读者获得指导和补充报告。关键是完成“Opposite Strengths Inventory”。
SPEAKING
PART ONE
1. The interview-about 3 minutes In this part the interlocutor asks questions to each of the candidates in turn. You have to give information about yourself and express personal opinions.
略
PART TWO 'Mini presentation' —about 6 minutes In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas.
1. A. WHAT IS IMPORTANT WHEN...? Selecting a secretary for the general manager ·Qualifications ·Related work experience · ·
If you choose topic A: What is important when selecting a secretary for the general manager? When selecting a secretary for the general manager, we must first check the C.V. of the potential candidates and see whether they have the qualifications required for this demanding job. An ideal candidate should have good educational background and have been trained adequately with office skills and public relations. Related work experience is another important factor. Years of practice makes a secretary more skillful in office work. Young people may have the energy and attractive appearances they regard as advantages for secretary jobs; however I they are not mature enough to deal with the complicated relationships around the general manager. Nevertheless, a youthful and graceful looking face is always considered a plus for the secretary job. In addition, the secretary should have a good personality which is important in smoothing the communication with the general manager and other staff members.
2. B. WHAT IS IMPORTANT WHEN...? Cancelling a business meeting ·Making an apology ·Reasons for cancellation · ·
If you choose topic B: What is important when cancelling a business meeting? When cancelling a business meeting, you should first apologise for the cancellation because it has affected the participants' schedules and caused inconvenience in rearranging their business timetables. A meeting should not be cancelled unless there are no alternatives. Following the apology, you should tell the participants the persuasive reasons for cancelling the meeting and expect to get understanding from them. Normally, participants will show their understanding and tolerance if they are told the truth. Sometimes the meeting is cancelled suddenly when some participants have already arrived at the meeting venue or on the way to it. In this case, a compensation plan should be worked out to make up the time and financial loss of the participants. Finally, every meeting has a target, and the target doesn't go away with the cancellation. Therefore, the new dates of meeting may as well be suggested with the cancellation notice.
3. C. WHAT IS IMPORTANT WHEN...? Motivating staff ·Bonuses offered ·Pleasant working environment · ·
If you choose topic C: What is important when motivating staff? It is important to motivate staff to increase their productivity and their contribution to the company. The inspired staff tend to find work more of a joy than just a means to pay the bills. There are a lot of ways to help to motivate staff. The most common and important one is to give bonuses because we live in a material world and money talks. Occasional stimuli of money will push staff move forward. Meanwhile, a pleasant work environment is important in motivating staff because people like staying in a clean and orderly office where they can do some serious thinking and locate the things they need quickly. A well-equipped office will save staff's time for more meaningful and creative work. Besides, a friendly work environment also contributes greatly to the staff performance. Team spirit and trusty colleagues will always bring everyone the joy of work.
PART THREE
1. Discussion—about 5 minutes In this part of the test you are given a discussion topic. You have 30 seconds to look at the prompt card, and then about three minutes to discuss the topic with your partner. After that the examiner will ask you more questions related to the topic. For two candidates
Promotional Sales
Your company is considering promotional sales for the coming New Year. You have been asked to help with the programme. Discuss the situation together, and decide: ·what kind of promotional events are suitable and eye-catching. ·where to carry out these promotional events. For three candidates
Promotional Sales
Your company is considering promotional sales for the coming New Year. You have been asked to help with the programme. Discuss the situation together, and decide: ·what kind of promotional events are suitable and eye-catching. ·where to carry out these promotional events. ·how to inform customers of the promotional events.
A: Hi, Jack, are you available now? Me and Steven would like to discuss with you about the promotional events we are in charge of for the coming New Year. B: Sure. A: We want to have a big sale increase in the end of this year, so do you have any suggestions on suitable and eye-catching promotional events? B: I think at this time of the year discount is the only choice. Have you gone downtown lately? I was there yesterday and the streets were crowded with discount sales. People were spending money crazily. C: Discount is a good way. But you know, the prices charged for our products are not high enough to offer bigger discount to the customers, otherwise we will have little profit margin. A: That's exactly true. So, we must think of some new events to attract people. B: How about letting people experience our latest products? I mean we can rent some exhibition rooms and take our newest products there and ask people to use them and experience the quality of our products. We cannot beat our rivals in prices. But I'm sure their products are no match for ours. C: Good idea! And we can also provide on-site technical support and detailed instruction for our customers. A: Great! I'm also for this exhibition plan. Then, where should we carry out our exhibition? C: I think we can go for some big conference centers or hotels. And they should be located in the centre of the city, then we don't have to worry about the transportation. B: That's right. Exhibition in big venues will definitely catch more attention and it also shows our position in IT field. A: I hope so. But first we have to get approval from the finance department. I'm not sure about the budget for this programme yet. Anyway, let's move onto the last item. How can we inform people of this big exhibition? B: We can advertise it on our website. Many people browse our website regularly and we don't have to worry about that. C: We may also send emails to our existing customers and advertise our exhibition on portals such as sina and sohu. You know we have connections and cooperation with them and I believe they can give us very good deals. A: OK, thank you for your time. I think we'll meet again soon for the details.
深色：已答题 浅色：未答题