Section Ⅰ Use of English Directions: Read the following text. Choose the best word(s) for each numbered blank and mark A, B, C or D on ANSWER SHEET 1. What impact can mobile phones have on their users' health? Many individuals are concerned about the supposed ill effects caused by radiation from handsets and base stations, 1 the lack of credible evidence of any harm. But evidence for the beneficial effects of mobile phones on health is rather more 2 . Indeed, a systematic review 3 by Rifat Atun and his colleagues at Imperial College, London, gathers 4 of the use of text-messaging in the 5 of health care. These uses 6 three categories: efficiency gains; public-health gains; and direct benefits to patients by 7 text-messaging into treatment regimes. Using texting to 8 efficiency is not profound science, but big savings can be achieved. Several 9 carried out in England have found that the use of text-messaging reminders 10 the number of missed appointments with family doctors by 26-39%, and the number of missed hospital appointments by 33-50%. If such schemes were 11 nationally, this would translate 12 annual savings of ￡256-364 million. Text messages can also be a good way to deliver public-health information, particularly to groups 13 are hard to reach by other means. Text messages have been used in India to 14 people about the World Health Organization's strategy to control tuberculosis(肺结核). In Iraq, text messages were used to support a 15 to immunize nearly 5 million children 16 polio(小儿麻兽症). 17 , there are the uses of text-messaging as part of a treatment regime. These involve sending reminders to patients to 18 their medicine, or to encourage compliance with exercise regimes or efforts to stop smoking. However, Dr. Rifat notes that the evidence for the effectiveness of such schemes is generally 19 . More quantitative research is 20 —which is why his team also published three papers this week looking at the use of mobile phones in health care in more detail.
Part A Directions: Read the following four texts. Answer the questions after each text by choosing A, B, C or D. Mark your answers on ANSWER SHEET 1.
Text 1 High-quality customer service is preached by many, but actually keeping customers happy is easier said than done. Shoppers seldom complain to the manager or owner of a retail store, but instead will alert their friends, relatives, co-workers, strangers—and anyone who will listen. Store managers are often the last to hear complaints, and often find out only when their regular customers decide to frequent their competitors, according to a study jointly conducted by Verde group and Wharton school. "Storytelling hurts retailers and entertains consumers," said Paula Courtney, President of the Verde group. "The store loses the customer, but the shopper must also find a replacement." On average, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every dissatisfied customer, a store will lose up to three more due to negative reviews. The resulting "snowball effect" can be disastrous to retailers. According to the research, shoppers who purchased clothing encountered the most problems. Ranked second and third were grocery and electronics customers. The most common complaints include filled parking lots, cluttered (塞满了的) shelves, over-located racks, out-of-stock items, long check-out lines, and rude salespeople. During peak shopping hours, some retailers solved the parking problems by getting moonlighting (业余兼职的) local police to work as parking attendants. Some hired flag wavers to direct customers to empty parking spaces. This guidance eliminated the need for customers to circle the parking lot endlessly, and avoided confrontation between those eyeing the same parking space. Retailers can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions. Most importantly, salespeople should be diplomatic and polite with angry customers. "Retailers who're responsive and friendly are more likely to smooth over issues than those who aren't so friendly," said Professor Stephen Hoch. "Maybe something as simple as a greeter at the store entrance would help." Customers can also improve future shopping experiences by filling complaints to the retailer, instead of complaining to the rest of the world. Retailers are hard-pressed to improve when they have no idea what is wrong.
1. Why are store managers often the last to hear complaints?
A.Most customers won't bother to complain even if they have had unhappy experiences.
B.Customers would rather relate their unhappy experiences to people around them.
C.Few customers believe the service will be improved.
D.Customers have no easy access to store managers.
A B C D
B
[解析] 细节题。根据题干中的store managers often the last to hear complaints首先定位到第二段首句，其原因应在第二段寻找。第二段提到，顾客很少向经理或者零售店的老板投诉，相反，他们会提醒自己的朋友、亲戚、同事等。B项中的relate their unhappy experiences to people around them与原文的alert their friends，relatives，co-workers意思一致，故B项为正确答案。
2. What does Paula Courtney imply by saying "... the shopper must also find a replacement" (Line 2, Para. 4)?
A.New customers are bound to replace old ones.
B.It is not likely that the shopper can find the same products in other stores.
C.Most stores provide the same kind of service.
D.Not complaining to the manager causes the shopper some trouble too.
3. Shop owners often hire moonlighting police as parking attendants so that shoppers ______.
A.can stay longer browsing in the store
B.won't have trouble parking their cars
C.won't have any worries about security
D.can find their cars easily after shopping
A B C D
B
[解析] 细节题。根据题干中的moonlighting police as parking attendants将本题出处定位到第八段首句。该句指出，在购物高峰期，零售商通过雇用当地兼职警察来充当停车服务人员以解决停车问题，B项的意思和原文一致，故为正确答案。
4. What contributes most to smoothing over issues with customers?
A.Manners of the salespeople.
B.Hiring of efficient employees.
C.Huge supply of goods for sale.
D.Design of the store layout.
A B C D
A
[解析] 细节题。根据题干中的smoothing over issues with customers将本题出处定位到倒数第二段首句。该句指出，能够及时反应且态度友好的零售商更有可能平息事端。此外，倒数第三段指出，最重要的是，销售人员应该对怒气冲冲的顾客应对自如且不失礼仪，即销售人员的态度和方式最重要。因此A项为正确答案。
5. To achieve better shopping experiences, customers are advised to ______.
A.exert pressure on stores to improve their service
B.settle their disputes with stores in a diplomatic way
C.voice their dissatisfaction to store managers directly
Text 2 Crippling health care bills, long emergency-room waits and the inability to find a primary care physician just scratch the surface of the problems that patients face daily. Primary care should be the backbone of any health care system. Countries with appropriate primary care resources score highly when it comes to health outcomes and cost. The U.S. takes the opposite approach by emphasizing the specialist rather than the primary care physician. A recent study analyzed the providers who treat Medicare beneficiaries (老年医保受惠人). The startling finding was that the average Medicare patient saw a total of seven doctors—two primary care physicians and five specialists—in a given year. Contrary to popular belief, the more physicians taking care of you don't guarantee better care. Actually, increasing fragmentation of care results in a corresponding rise in cost and medical errors. How did we let primary care slip so far? The key is how doctors are paid. Most physicians are paid whenever they perform a medical service. The more a physician does, regardless of quality or outcome, the better he's reimbursed (返还费用). Moreover, the amount a physician receives leans heavily toward medical or surgical procedures. A specialist who performs a procedure in a 30-minute visit can be paid three times more than a primary care physician using that same 30 minutes to discuss a patient's disease. Combine this fact with annual government threats to indiscriminately cut reimbursements, physicians are faced with no choice but to increase quantity to boost income. Primary care physicians who refuse to compromise quality are either driven out of business or to cash-only practices, further contributing to the decline of primary care. Medical students are not blind to this scenario. They see how heavily the reimbursement deck is stacked against primary care. The recent numbers show that since 1997, newly graduated U.S. medical students who choose primary care as a career have declined by 50%. This trend results in emergency rooms being overwhelmed with patients without regular doctors. How do we fix this problem? It starts with reforming the physician reimbursement system. Remove the pressure for primary care physicians to squeeze in more patients per hour, and reward them for optimally (最佳地) managing their diseases and practicing evidence-based medicine. Make primary care more attractive to medical students by forgiving student loans for those who choose primary care as a career and reconciling the marked difference between specialist and primary care physician salaries. We're at a point where primary care is needed more than ever. Within a few years, the first wave of the 76 million Baby Boomers will become eligible for Medicare. Patients older than 85, who need chronic care most, will rise by 50% this decade. Who will be there to treat them?
1. It can be inferred that the author's chief concern about the current U.S. health care system is ______.
A.the inadequate training of physicians
B.the declining number of doctors
C.the ever-rising health care costs
D.the shrinking primary care resources.
A B C D
D
[解析] 推理题。根据题干中的U.S. health care system将本题出处定位到第二段。该段介绍基本医疗在健康保健体系中的地位。第三句在提到美国的情况时说的是takes the opposite approach，是相对上句说的Countries...resources“有适当基本医疗资源的国家”而言，由此推断美国没有适当的基本医疗资源，结合emphasizing...physician可确定这种不适当指的是基本医疗资源配置过少，故D项为正确答案。
2. We learn from the passage that people tend to believe that ______.
A.seeing more doctors may result in more diagnostic errors
B.visiting doctors on a regular basis ensures good health
C.the more doctors taking care of a patient, the better
D.the more costly the medicine, the more effective the cure.
A B C D
C
[解析] 细节题。根据题干中的people tend to believe将本题出处定位到第三段倒数第二句。该句提到，与普遍看法相反的是，更多医生护理你并不一定能保证就是更好的护理。由此可以推出，普遍看法认为，更多医生护理就是更好的护理，故C项为正确答案。题干中的people tend to believe和文中popular belief相对应。
3. Faced with the government threats to cut reimbursements indiscriminately, primary care physicians have to ______.
A.see more patients at the expense of quality
B.improve their expertise and service
C.make various deals with specialists
D.increase their income by working overtime
A B C D
A
[解析] 细节题。根据题干中的government threats to cut reimbursements indiscriminately将本题出处定位到第四段末句。this fact即上句的专科医生普科医生同工时却不同酬。no choice but to后提到在政府将不加区分地减少返还给医生的报酬这一坏兆头下，普科医生的唯一选择：increase quantity to boost income，即提高看病数量以增加收入。结合下句提到的有些普科医生拒绝compromise quality(降低质量)可推断，这种“提高看病数量”其实以降低质量为代价的，故A项为正确答案。
4. Why do many new medical graduates refuse to choose primary care as their career?
A.They think working in emergency rooms tedious.
B.The current system works against primary care.
C.They find the need for primary care declining.
D.Primary care physicians command less respect.
A B C D
B
[解析] 细节题。根据题干中的choose primary care as their career将答案出处定位到第六段第三句。该句提到医学专业刚毕业、选择基本医疗作为职业的学生数量下降了50%，题干中many new...career是对该句的同义转述。B项与对上句提到的原因“他们看得到返还报酬的平台有多么不利于基本医疗”意思一致，故B项为正确答案。
5. What suggestion does the author give in order to provide better health care?
A.Extend primary care to patients with chronic diseases.
B.Recruit more medical students by offering them loans.
C.Reduce the tuition of students who choose primary care as their major.
D.Bridge the salary gap between specialists and primary care physicians.
Text 3 It used to be so straightforward (直接的). A team of researchers working together in the laboratory would submit the results of their research to a journal. A journal editor would then remove the author's names and affiliations(附属机构) from the paper and send it to their peers for review, depending on the comments received, the editor would accept the paper for publication or decline it. Copyright rested with the journal publishers, and researchers seeking knowledge of the results would have to subscribe to the journal. No longer. The Internet—and pressure from funding agencies, who are questioning why commercial publishers are making money from government-funded research by restricting access to it—is making access to scientific results a reality. The Organization for Economic Co-operation and Development(OECD) has just issued a report describing the far-reaching consequences of this. The report, by John Houghton of Victoria University in Australia and Graham Vickery of the OECD, makes heavy reading for publishers who have, so far, made handsome profits. But it goes further than that. It signals a change in what has, until now, been a key element of scientific endeavor. The value of knowledge and the return on the public investment in research depends, in part, upon wide distribution and ready access. It is big business. In America, the core scientific publishing market is estimated at between $7 billion and $11 billion. The International Association of Scientific Technical and Medical Publisher says that there are more than 2,000 publishers worldwide specializing in these subjects. They publish more than 1.2 million articles each year in some 16,000 journals. This is now changing. According to the OECD report, some 75% of scholarly journals are now online. Entirely new business models are emerging; three main ones were identified by the report's authors. There is the so-called big deal, where institutional subscribers pay for access to a collection of online journal titles through site-licensing agreements. There is open-access publishing, typically supported by asking the author (or his employer) to pay for the paper to be published. Finally, there are open-access archives(档案), where organizations such as universities or international laboratories support institutional repositories(仓库). Other models exist that are hybrids of these three, such as delayed open-access, where journals allow only subscribers to read a paper for the first six months, before making it freely available to everyone who wishes to see it. All this could change the traditional form of the peer-review process, at least for the publication of papers.
1. In the first paragraph, the author discusses ______.
A.the background information of journal editing.
B.the publication routine of laboratory reports.
C.the relations of authors with journal publishers.
Text 4 Only two countries in the advanced world provide no guarantee for paid leave from work to care for a newborn child. Last spring one of the two, Australia, gave up the dubious distinction by establishing paid family leave starting in 2014. I wasn't surprised when this didn't make the news here in the United States—we're now the only wealthy country without such a policy. The United States does have one explicit family policy, the Family and Medical Leave Act, passed in 1993. It entitles workers to as much as 12 weeks' unpaid leave for care of a newborn or dealing with a family medical problem. Despite the modesty of the benefit, the Chamber of Commerce and other business groups fought it bitterly, describing it as "government-run personnel management" and a "dangerous precedent". In fact, every step of the way, as (usually) Democratic leaders have tried to introduce work-family balance measures into the law, business groups have been strongly opposed. As Yale law professor Anne Alstott argues, justifying parental support depends on defining the family as a social good that, in some sense, society must pay for. In her book No Exit: What Parents Owe Their Children and What Society Owes Parents, she argues that parents are burdened in many ways in their lives: there is "no exit" when it comes to children. "Society expects—and needs—parents to provide their children with continuity of care, meaning the intensive, intimate care that human beings need to develop their intellectual, emotional and moral capabilities. And society expects—and needs—parents to persist in their roles for 18 years, or longer if needed." While most parents do this out of love, there are public penalties for not providing care. What parents do, in other words, is of deep concern to the state, for the obvious reason that caring for children is not only morally urgent but essential for the future of society. The state recognizes this in the large body of family laws that govern children' welfare, yet parents receive little help in meeting the life-changing obligations society imposes. To classify parenting as a personal choice for which there is no collective responsibility is not merely to ignore the social benefits of good parenting; really, it is to steal those benefits because they accrue(不断积累) to the whole of society as today's children become tomorrow's productive citizenry(公民). In fact, by some estimates, the value of parental investments in children, investments of time and money (including lost wages), is equal to 20-30% of gross domestic product. If these investments generate huge social benefits—as they clearly do—the benefits of providing more social support for the family should be that much clearer.
1. What do we learn about paid family leave from the first paragraph?
A.America is now the only developed country without the policy.
B.It has now become a hot topic in the United States.
C.It came as a surprise when Australia adopted the policy.
D.Its meaning was clarified when it was established in Australia.
A B C D
A
[解析] 细节题。根据题干中的paid family leave和the first paragraph将本题出处定位到第一段。该段末句提到we're now the only wealthy country without such a policy(我们现在成了唯一一个没有施行这项政策的富裕国家)，we指代破折号前的the United States，such a policy指的则是上一句中所提到的paid family leave(带薪休假)。A项是破折号后内容的同义转述，故为正确答案，其中America即the United States，developed country与wealthy country同义。
2. What has prevented the passing of work-family balance laws in the United States?
A.The incompetence of the Democrats.
B.The existing Family and Medical Leave Act.
C.The lack of a precedent in American history.
D.The opposition from business circles.
A B C D
D
[解析] 细节题。根据题干中的work-family balance laws将本题出处定位到第二段末句。该句提到，事实上，民主党领导人试图将平衡工作和家庭的措施写进法律中，每走一步都遭到商业群体的强烈反对。由此可知，商业群体的反对阻止了平衡工作和家庭的相关法律的通过。D项“来自商业圈的反对”是对business groups have been strongly opposed的同义转述，故为正确答案。
3. What is Professor Anne Alstott's argument for parental support?
A.The cost of raising children in the U.S. has been growing.
B.Good parenting benefits society.
C.The U.S. should keep up with other developed countries.
D.Children need continuous care.
A B C D
B
[解析] 细节题。根据题干中的Professor Anne Alstott's argument for parental support将本题出处定位到第三段首句。该句提到，就像耶鲁法学教授Anne Alstott所辩解的那样，证明给父母提供支持这种做法合理，取决于将家庭定义为对社会有益的事情，在某种意义上，社会对这种事情必须负责。由该段中后面引用的Anne Alstott书中的观点也能看出，社会之所以要对家长提供支持是因为社会期许也需要家长们对孩子付出不间断的关爱。由此可知，Anne Alstott教授认为社会应该给父母提供支持的理由是父母养育孩子对社会有利。B项“好好养育孩子有益于社会”是对family as a social good的同义转述，故为正确答案。
4. What does the author think of America's large body of family laws governing children's welfare?
A.They fail to ensure children's healthy growth
B.The fail to provide enough support for parents
C.They emphasize parents' legal responsibilities.
D.They impose the care of children on parents.
A B C D
B
[解析] 细节题。根据题干中的America's large body of family laws governing children's welfare将本题出处定位到末段第三句。该句提到，尽管政府在管理孩子福利的法律体系中意识到了养育孩子的重要性，但是父母得到的帮助却很少。B项“他们没有对家长提供足够的支持”是对parents receive little help的同义转述，故为正确答案。
5. Why does the author object to classifying parenting as a personal choice?
A.It is regarded as a legal obligation.
B.It relies largely on social support.
C.It generates huge social benefits.
D.It is basically a social undertaking.
A B C D
C
[解析] 细节题。根据题干中的classifying parenting as a personal choice将本题出处定位到末段第四句。该句提到，把抚养孩子划分为一种无集体责任的个人选择不仅忽略了高质量抚养带来的社会利益，也偷走了这些利益。结合下文的If these investments generate huge social benefits—as they clearly do可知，家长养育孩子所产生的社会利益是巨大的。由此可知，作者反对将养育孩子定义为个人选择，认为社会应当承担责任，是因为养育孩子给社会打来巨大利益，故答案为C项。 [全文翻译] 发达国家里只有两个国家没有为照顾新生婴儿的带薪假提供保障。去年春天，其中之一的澳大利亚通过制定将于2014年实施的带薪家庭假期，放弃了这一有问题的(与其他发达国家之间的)差异。这在美国算不上什么新闻，对此我一点也不感到惊奇——现在，我们是唯一一个没有这项政策的富裕国家了。 美国确实有一项明确的家庭政策，就是1993年通过的《事假与病假法案》。它使职工有权享受长达12周的无薪假期来照顾新生婴儿或处理家庭医疗问题。尽管说这项法案给员工带来的好处少得可怜，但是商会和其他商业群体仍为此大动干戈，将其描述为“政府主导下的人力管理”和一项“危险的先例”。事实上，(通常情况下)民主党领导人试图将工作与家庭平衡的措施引入法律时，每走一步都会遭到商业群体的强烈反对。 就像耶鲁法学教授Anne Alstott所辩解的那样，证明给父母提供支持这种做法合理，取决于将家庭定义为对社会有益的事情，在某种意义上，社会对这种事情必须负责。在《无路可逃：父母欠孩子什么以及社会欠父母什么》一书中，她写道，父母们在生活中肩扛着各种各样的负担：在孩子的问题上是“无路可逃”的。“社会期望——也需要——父母为孩子提供持续的关爱，就是那种深厚而亲密的关爱。这种爱是人类所需的，可以使孩子们智商、情商和道德方面的能力得到发展。而且社会期望——也需要——父母履行18年的义务，如果需要的话应更长。” 大多数的父母是出于爱来做这些的，但没有提供相应的关爱则会受到公共性的惩罚。换言之，父母们所做的种种对国家来说至关重要，原因很明显，关爱孩子不仅在道德上很急迫，而且对社会的未来也非常必要。尽管国家在管理孩子福利的法律体系中意识到了这一点的重要性，但是父母在履行社会强加的改变孩子人生的义务中得到的帮助却很少。把抚养孩子划分为一种无集体责任的个人选择忽略了高质量抚养带来的社会利益；实际上，这样做偷走了这些利益，因为随着今天的儿童变成明天生产性的公民，他们是为整个社会积累的。事实上，据估计，父母在孩子身上的投入，投入时间和金钱(包括因误工未得到的工资)，价值等同于国内生产总值的20%～30%。如果这些投入产生巨大效益的话——而它们显然也产生了——那么为家庭提供更多社会帮助的好处就再明了不过了。
Part B Directions: Read the following text and answer the questions by finding information from the left column that corresponds to each of the marked details given in the right column. There are two extra choices in the right column. Mark your answers on ANSWER SHEET 1. For thousands of Canadians, bad service is neither make-believe nor amusing. It is an aggravating and worsening real-life phenomenon that encompasses(包含) behaviors ranging from indifference and rudeness to naked hostility and even physical violence. Across the country, better business bureaus report a lengthening litany of complaints about contractors, car dealers, and repair shops, moving companies, airlines and department stores. There is almost an adversarial (对抗的) feeling between businesses and consumers. Experts say there are several explanations for ill feeling in the marketplace. One is that customer service was an early and inevitable casualty when retailers responded to brutal competition by replacing employees with technology such as 1-800 numbers and voice mail. Another factor is that businesses have generally begun to place more emphasis on getting customers than on keeping them. Still another is that strident, frustrated and impatient shoppers vex(使生气) shop owners and make them even less hospitable—especially at busier times of the year like Christmas. On both sides, simple courtesy has gone by the board. And for a multitude of consumers, service went with it. The Better Business Bureau at Vancouver gets 250 complaints a week, twice as many as five years ago. The bureau then had one complaints counselor and now has four. People complain about being insulted, having their intelligence and integrity questioned, and being threatened. One will hear about people being hauled almost bodily out the door by somebody saying things like "I don't have to serve you!" or "This is private property, get out and don't come back!" What can customers do? If the bureau's arbitration(仲裁) process fails to settle a dispute, a customer's only recourse is to sue in claims court. But because of the costs and time it takes, relatively few ever do. There is a lot of support for the notion that service has, in part, fallen victim to generational change. Many young people regard retailing as just a bead-end job that you're just going to do temporarily on your way to a real job. Young clerks often lack both knowledge and civility. Employers have to train young people in simple manners because that is not being done at home. Salespeople today, especially the younger ones, have grown up in a television-computer society where they've interacted largely with machines. One of the biggest complaints from businesses about graduates is the lack of inter-personal skills. What customers really want is access. They want to get through when they call, they don't want busy signals, they don't want interactive systems telling them to push one for this and two for that—they don't want voice mail. And if customers do not get what they want, they defect. Some people go back to local small businesses: the Asian greengrocer, a Greek baker and a Greek fishmonger. They don't wear name tags, but one gets to know them, all by name. A. business always emphasized the maintenance of customers. B. they can directly get the service they need. C. few customers will appeal to claims court. D. impoliteness is a kind of bad service. E. theyregard retailing as a temporary job. F. they have spent much time on TV and computers. G. shoppers are usually strident, frustrated and impatient.
1. Even if the bureau's arbitration process is fruitless,
C
[解析] 根据题干定位到第四段倒数第二句。题干中的is fruitless对应文中的fails to settle a dispute，第四段倒数第二句指出，如果仲裁程序未能成功解决争端，顾客唯一能做的就是向赔偿法庭提出诉讼。第四段最后一句转折指出，那样做要花费很多的金钱和时间，因此很少有人去做。故C项为正确答案。
2. What customers really want is that
B
[解析] 根据题干定位到末段首句，根据首句中的access(接近……的机会)，以及第二句They want to get through when they call，they don't want busy signals，可以确定消费者真正想要的是直接获得他们想要的服务，故B项为正确答案。
3. One of the reasons for ill feeling in the marketplace is that
G
[解析] 根据题干定位到第二段。第二段第二句开始列举了导致ill feeling的几点原因。G项对应于第三个原因：Still another is that strident，frustrated and impatient shoppers vex shop owners and make them even less hospitable，故为正确答案。A项和第二个原因(Another factor is that...keeping them)相反。
4. Graduates often lack interpersonal skills chiefly because
F
[解析] 根据题干定位到第四段末句。第四段倒数第二句指明了原因：have grown up in a television-computer society where they've interacted largely with machines，故为F项正确答案。
Section Ⅲ Translation Directions: Translate the following text from English into Chinese. Write your translation on ANSWER SHEET 2.
1. It is a well-known fact that there are constant conflicts among different groups of people, and that people tend to blame their misfortunes on some outside other groups for their misfortunes. What are the causes of group prejudice? There seems to be little doubt that one of the principal causes of prejudice is fear: in particular the fear that the interests of our own group are going to be endangered by the actions of another. This is less likely to be the case in a stable, relatively unchanging society in which the members of different social and occupational groups know what to expect of each other, and know what to expect for themselves. In times of rapid social and economic change, however, new occupations and new social roles appear, and people start looking jealously at each other to see whether their own group is being left behind.
1. Directions: An international conference on global warming will be held in Beijing in December this year. The organization committee is now looking for volunteers who can provide language service, computer aid and at least one week of working for the conference. You're asked to write a letter to apply for this position. You should write about 100 words on ANSWER SHEET 2. Do not use your own name at the end of the notice. Use "Li Ming" instead. Do not write your address.
[范文] Dear Sir or Madam, I am writing this letter to apply for the position of volunteer that you advertised in yesterday's China Daily. I graduated with a master's degree from Peking University several years ago, majoring in English, and now work as an interpreter in a multinational company. I have a good command of computer skills, derived both from my education and work. Fortunately, I will have a 25-day vacation from work in May next year, so I don't think it will be a problem for me to serve as a volunteer for one or two weeks in May next year. Should you grant me a personal interview, I would be very grateful. If you want to know more, please feel free to contract me at any time. Thank you for considering my application and I am looking forward to your reply.
Yours sincerely, Li Ming
Part B
1. Directions: Write an essay based on the following chart on people's perception of shopping websites. In your writing, yon should 1) interpret the chart, and 2) give your comments. You should write about 150 words on ANSWER SHEET 2.
对购物网站的认知渠道分布
[范文] As is clearly shown in the chart, the means of people perceiving shopping websites vary from person to person. According to the data given in the chart, we can see that about 56% of the people know about shopping websites via the Internet, those who know about shopping websites from their friends account for about 25%, and the rest perceive them by other means. It's not difficult for me to find out some factors to account for the above-mentioned phenomenon. First and foremost of all, with the improvement of people's living standards, the Internet plays an increasingly important role in our daily life. What's more, there is no doubt that the Internet is making our life become more convenient, so more and more people prefer to know about various aspects via the Internet. Last but not the least, more and more companies have realized the power of the Internet, so they look on the Internet as the most effective means to promote themselves. Taking all these factors into consideration, we may reasonably predict that the present situation will continue for quite a while in the forthcoming years. And if this change can be kept and guided properly, our life as well as our society will be made better.
深色：已答题 浅色：未答题