Part Ⅲ Vocabulary and StructureDirections: There are 30 incomplete sentences in this part. For each sentence there are four choices marked A) , B) , C) and D). Choose the ONE answer that best completes the sentence. Then mark the corresponding letter on the Answer Sheet with a single line through the centre. Part Ⅴ WritingDirections: For this part, you are allowed 30 minutes to write A Letter of Complaint. You should write at least 120 words according to the situation given below in Chinese:1. 假设你是王明,昨天你到超市购物,对一位服务员的服务态度不满,写封信找经理抱怨、投拆。
A Letter of Complaint
Model Essay One
A Letter of Complaint
Dear Sir/Madam,
Much to my regret,I write this letter to place a complaint against one of your shop-assistants concerning her bad service in the course of my shopping yesterday.
Yesterday morning I intended to buy my sister a radio as a birthday present.One of your shop-assistants numbered 10 was asked to take several ones for me to choose at the same time.Under such a situation,it was the assistant's duty either to do what she was asked to do or to explain why she was unable to comply with such a request. In- stead of attending to her duty politely, she turned a deaf ear to my request and walked away murmuring in a sarcastic manner.
I hope you could look into this unsatisfactory state of affairs and to take steps to prevent a similar recurrence of such offensive behavior in future.
Sincerely Yours,
Wang Ming
Mode,Essay Two
A Letter of Complaint
Dear Sir/Madam,
My name is Wang Ming. I am an ordinary consumer of your supermarket.I venture to write to you about the service in your shop.
The focus of the complaint is the cashier's attitude.For one thing,one of your cashiers attempted to shortchange me.For another,the same thing has occurred twice in one month.Frankly speaking,for the first time,I haven't taken notice of it. But yesterday I purchased several items totaling ¥38.2 and handed a ¥50 bill to a cashier, and she gave me only ¥10.2 change.Besides,she was not very kind to me when pointed out her mistake.
All in all,there is still much room for improvement. I do hope this is the last time and she will learn a lesson from it Thank you for your time and kind consideration.
Yours respectfully,
Wang Ming