1.  We are pleased to inform you that the shipment is received ______ the times stipulated in the contract.

• A.instead of
• B.into
• C.up to
• D.within

2.  The commodity we provided are ______ good quality with competition price.

• A.with
• B.in
• C.of
• D.upon

3.  We are sorry to inform you that the shipment is not ______ the standard stipulated in the contract.

• A.according to
• B.into
• C.up to
• D.instead of

4.  The sugar was dispatched by rail two weeks ago from Ningbo and ______ you by now.

• A.shall reach
• B.should have reached
• C.have reached
• D.should reach

5.  The sentence "Mr. Peterson wrote to Mr. Tang that he had received his order." is ______.

• A.concise
• B.clear
• C.ambiguous
• D.courteous

6.  Clearness and conciseness may be achieved by writing ______ sentences.

• A.up-to-date
• B.short
• C.long
• D.flowery

7.  Courtesy means not only in using polite phrases but also in showing your ______ for your readers.

• A.correctness
• B.concreteness
• C.consideration
• D.completeness

8.  The date of a letter is recommended to be written as ______.

• A.2/10/2009
• B.3/1 1/2009
• C.8/10/2009
• D.May 11, 2009

9.  The charge for a telex is based on the distance the message has to travel and ______.

• A.the pages of the message
• B.the number of the words used
• C.the time spent in transmission
• D.the length of the message

10.  There is no ______ in a telex message.

• A.spatial capitals
• B.the message itself
• C.the sender's name
• D.good wish at the end

11.  You may give the recipient's name or title in ______.

• A.fax head
• B.fax heading
• C.fax body
• D.the end of a fax

12.  As far as the language used is concerned, the writing of a fax in foreign trade, is more similar to the writing of ______.

• A.private letters
• B.business letters
• C.telegrams
• D.telexes

13.  Simplified words are commonly used in telex messages because the charge for a telex is based on ______.

• A.the type of telex
• B.the distance the message has to travel
• C.the time spent in transmission
• D.the number of words used

1.  To be concrete, you need to use specific figures and passive verbs; To be concise, you need to use your diplomacy and tact.

2.  The sender's name and address is a principle part of a business letter.

3.  To be concise, you need to use your diplomacy and tact.

4.  To be complete, you need to write down the important point you wish to cover.

5.  To be concrete, you need to use specific figures and passive verbs.

6.  The abbreviation "ETD" stands for both "Estimate time Delivery" and "Estimate time for Departure".

7.  The figure like 1/10/2005 in British English will be understood as January 10, 2005, while in American English will be understood as October 1, 2005.

8.  Faxes are overtaken by telexes and often used in less developed countries.

9.  The fax head is the letterhead, including the sender's name, postal address and contact numbers.

10.  In writing fax messages, plain language is often used, simplified words or abbreviations are often used.

11.  A person's initials in signature are acceptable if the fax are sent through a fax machine.

12.  In writing telex messages, active voice instead of passive voice is often used.

13.  English addresses may have the name of house, number of house and name of street, name of city or town, county or state and its post-code and name of country.

14.  In the blocked letter style, the date can be written either at the left margin or at the right margin.

15.  A telex form always appears in capitals rather than in its small form.

16.  RYTEL 6/7 used in a telex implies the expression "Refer to your telex of July 6th".

17.  In telex messages one word is commonly used to express the meaning of a phrase or a short sentence.

18.  Fax can not only transmit written messages but also maps, patterns, diagrams and photographs as a telex does.

19.  The charge for a telex is not based on the distance the message has to travel and the time spent in transmission.

20.  Telex is a very advanced modern communication system.

1.  The principles of writing business letters are ______.

• A.correct grammar
• B.logically connected ideas
• C.appropriate layout
• D.suitable style and tone

2.  To achieve courtesy, the following things should be remembered when you writing a business correspondence: ______.

• A.using diplomacy
• B.only use polite phrase like "please", "thank you"
• C.being punctualtual
• D.avoiding irritating offensive statements

3.  When we come to the principles of business letter writing, we should try to avoid flowery, overlong words or phrases. We should use ______ words.

• A.concrete
• B.beautiful
• C.clear
• D.concise

4.  Two basic formats of business letters are often used. They are ______.

• A.modifying block style
• B.block style
• C.modified block style
• D.blocking style

5.  In a fax massage, ______ usually are not acceptable.

• A.simplified words or abbreviations
• B.plain language
• C.initial
• D.foreign languages

6.  The common practices of writing business letters also apply to fax writing, but ______ are normally omitted.

• A.complimentary close
• B.punctuation
• C.salutation
• D.page number

7.  The simplified word "OZWZ" ______.

• A.stands for "otherwise"
• B.is omitting all vowels of a word
• C.is retaining the first syllable and the important consonants
• D.is using letters with the similar pronunciation instead of a word

8.  If you can not meet customer's requests, you should at least do the following: ______.

• A.stress what we can do
• B.do not stress what you can not do
• C.show your interest
• D.use positive sentences

9.  Currently, different types electronic delivery of marine bills of lading be used, such as ______, it will save time and provide the documents instantly.

• A.telegraph
• B.E-mail
• C.telex
• D.print a formatted B/L

10.  Usually, a common fax consists of ______.

• A.fax head
• B.Spatial capital
• C.fax heading
• D.fax body

1.  business correspondence

2.  block style

3.  SHIPMT

4.  a full signature

5.  complimentary close

6.  inside address

7.  letterhead

1.  电传

2.  传真

3.  (电传)简化字

4.  缩写字

5.  电传布局

6.  回信地址

7.  一般做法，习惯做法