Passage 1 Questions 1～5 refer to the following fax and e-mail message. To: Jerry Sanderson Subject: Ways to improve our sales Number of pages: 1 Date: June 24 Jerry, I am quite concerned about our lack of sales recently. I've thought about why sales are down quite a bit. To be honest, I was stumped until I spent a few hours in the store last week. The problem is a simple one: our salesmen are not doing a good job. I don't know what has caused the change, but many of the guys we used to be able to truly count on, are mediocre now at best. I am not ready to completely change things up. I think we owe many of these guys a second chance. I mean, Mark, Jason, and Christian have all been with us for over 5 years. So, before I will threaten them with terminating their employment, I want you to retrain them. Please spend some time and come up with a training packet for me to review. This will take a lot of thought on your part, but that's why you're the general manager. Sincerely, David O'Neill David O'Neill To: DavidO'Neill@peoplemail.com From: Jerrysanderson@ptu.com Re: Training handout Mr. O'Neill, I received your fax regarding the decreasing sales. I must say, it's been a worry of mine lately as well. I take full responsibility for where we're at right now and plan on spending as much energy as possible to rectify the situation. Please take a look at this training handout I have been working on and let me know what you think. 6 Points to Excellent Customer Service 1．Greet customer within 5 seconds of walking in the door. This means that from the moment guests walk through the door, we are welcoming and warm with them. 2．Give each customer a few minutes to look around. Giving customers time to look around allows them to relax and begin thinking about what they want. 3．Once the customer looks settled in, introduce yourself. If a customer is spending a lot of time in front of a particular computer, he or she may need your expertise. Walk up to the customer and greet them with a handshake, telling them your first name. Don't be overly aggressive. 4．Listen to what the customer is looking for. Most customers have a pretty good idea of what they are looking for. Let them tell you what they are looking for, and then use your knowledge to connect them with the perfect match. 5．Push for a sale TODAY. Once you have their interest in a particular computer, be aggressive (but not too aggressive) and push for the sale today. Statistics show that over 40% of customers who say they plan on coming back at another time to buy something NEVER come back. 6．Never let the customer leave without giving them a way to get hold of you. Tell them to call you anytime if they have any questions or need help. REMEMBER: ALWAYS BE FRIENDLY!!
1. Why has Mr. O'Neill's business been poor? ______
A.The economy fell into depression.
B.Its technology is still outdated.
C.Shop attendants' performance has a problem.
D.The quality of its computers is deteriorating.
A B C D
C
[解析] 由第一篇文章第一段The problem is a simple one: our salesmen are not doing a good job可知，是营业员的问题，所以答案是C项。
2. What does Mr. Sanderson probably do? ______
A.He develops cost and revenue models for computer companies.
B.He manufactures high-tech computers for retail sales.
C.He is in charge of a retail business.
D.He is a corporate computer sales consultant.
A B C D
C
[解析] 第一篇短文在最后一句提到that's why you're the general manager，也就是说，他是总管零售商的总负责人，所以答案是C项。
3. Why does Mr. Sanderson write to Mr. O'Neill? ______
A.To see the results of a past sales training effort
B.To explain how to distribute training handouts to staff
C.To ask him to do a better job of training the salesmen
D.To detail his plans to alleviate a situation
A B C D
D
[解析] 由Mr. Sanderson写给Mr. O'Neill的邮件副标题6 Points to Excellent Customer Service可知，他提出了几项解决问题的计划，所以答案是D项。
4. At what point should a salesman welcome the customer into the store? ______
A.As soon as an opportunity presents itself
B.When they indicate they are about to leave the store
C.When they ask for a sales person's business card
D.Only after the customer has first spoken to them
A B C D
A
[解析] 由第二篇文章的第一条规则可知，顾客进入店内后要在5秒之内招呼，所以答案是A项。
5. What should salespeople do if a customer is standing in front of a certain item for a long time? ______
A.They must introduce all personnel to the customer.
B.They must hand their business card to the customer.
C.They must explain about it in detail.
D.They must push for a sale today.
A B C D
C
[解析] 由本题的关键词“if a customer is standing in front of a certain item for a long time”定位到第二篇短文第三条规则。文中提到If a customer is spending a lot of time in front of a particular computer, he or she may need your expertise，由此可知，如果顾客对某件商品犹豫不定时，营业员应该主动上前进行讲解。故C项为正确答案。
Passage 2 Questions 6～10 refer to the following website and e-mail. Join us for a PaceSetters Wednesday Webinar—It's FREE * Exploring Content Management Interoperability DATE:Wednesday, February 22, 2006 TIME: 2:00～3:00 P.M. (EASTERN), 1:00～2:00 P.M. (CENTRAL), 11:00 A. M. ～12:00 P.M. (PACIFIC), 7:00～8:00 P.M. (UK) DURATION: 60 minutes PRESENTED BY: Eugene Markham, FAA Complex enterprises face huge challenges to achieving effective enterprise content management. Traditional approaches such as standardization or integration that might work well in small or single organizations usually do not scale to meet needs of complex content eco-systems. This session will describe an enterprise content management interoperability framework that is being developed by an industry customer collaborative and how that framework will address these challenges. Register Today at www.pacesetters.org/webinars. For groups larger than 10, e-mail Mary Prefontan at mpref@pacesetters.org for further instructions. To: Mary Prefontan From: Cleve Willingham CC: Ricardo Santurce Subject: Webinar Ms. Prefontan, I am a member of a group of 12 that would like to participate in the Wednesday Webinar "Exploring Content Management Interoperability."I anticipate approximately 8 people from my office will attend, as well as 4 from our Market Applications branch, headed up by Ricardo Santurce. Also, I have a question concerning membership. Your web message does not mention whether I need to be a member in order to obtain free entry into the PaceSetters Webinar, though I saw an asterisk next to the word "FREE" in your notice. I am a PaceSetters member, so is Ricardo Santurce. The remaining 10 of our group are not members. Will there be a cost for non-members to attend the Webinar? If so, will that cost be reduced due to the large size of our group? The web message indicated that groups larger than 10 should contact you for further assistance. Please advise us on how we should proceed in registering for the Webinar. I am looking forward to Wednesday's Webinar.
1. What is the purpose of the website? ______
A.To advertise an upcoming Internet event
B.To provide directions to a committee meeting
C.To reschedule a meeting on eco-management
D.To provide instructions for a group dynamics session
A B C D
A
[解析] 由标题Join us for a PaceSetters Wednesday Webinar可知，文章是在邀请参加星期三的Webinar (Web +Seminar，即“网络研讨会”)，可知答案是A项。
5. How many employees from Mr. Willingham's office will attend the Webinar? ______
A.4
B.8
C.10
D.12
A B C D
B
[解析] 第二篇文章第二句提到I anticipate approximately 8 people from my office will attend，也就是说，Willingham先生办公室中大概有8名雇员会参加此次网络研讨会，故答案是B项。
Passage 3 Questions 11～15 refer to the following letter and e-mail. Mongolia Tours 22 Pacific Drive Los Angeles, CA June 19 Dear Mr. Sharp, Thank you for purchasing our deluxe tour package to Mongolia, which is renowned for its friendly citizens, wide open spaces, and alluring culture. As you can see in the enclosed packet of materials, your tour package includes first-rate hotel accommodations, three meals per day, and private limousine service to and from the airport. We also wish to provide a bit more background on the area that you will be traveling to. Please remember that Mongolia is a developing country. This means that while your hotel is 4 stars, Ulan Bator lacks many of the usual amenities of developed Asian nations such as Japan or Singapore. Local foods, customs, and language outside the hotel may appear unusual to you, and at times cause you difficulties. The best way is to adapt to these difficulties, seeing them as an opportunity to expand your intercultural awareness. We encourage you to be patient at times in your stay in the country, as you will find doing so will make your stay easier and more comfortable in every way. We also encourage you to take the time to get out to see the pristine countryside of the country, which we are confident you will find breathtaking. We hope that you will enjoy your stay in Mongolia and that you will continue to let us serve your leisure needs. If you have any questions about your travel plans, do not hesitate to contact us at (902) 679-2000 or e-mail me at CarlaFoster@MongoliaTours.com. Sincerely, Carla Foster Carla Foster Tour Director Mongolia Tours To: Carla Foster ＜CarlaFoster@MongoliaTours.com＞ From: Barry Sharp ＜Sharp@AmericaNet.com＞ I received your letter a few days ago about the trip to Mongolia, and I must say that I am very excited to go. However, I have a few questions. For example, since, as you say, Mongolia is still a developing country, do I need to have any vaccinations before I go? I'm a little concerned about that. Also, you said that I should get out to the countryside, but what's the best way of doing so? Are there package tours, or should I try to rent private transportation? I am also wondering whether I can get along only in English, since I'm afraid I know no Mongolian at all. Please let me know by return e-mail at your very first convenience. In any event, I do look forward to going to Mongolia. It sounds wonderful!
1. Why was the letter written to Mr. Sharp? ______
A.To revise an itinerary that had been established earlier
B.To give him information about the upcoming company picnic
C.To inform him of an opportunity to travel in Japan or Singapore
D.To provide socio-cultural insights on an area
A B C D
D
[解析] 由第一段第一句Thank you for purchasing our deluxe tour package可知，这封信是在介绍所购买的旅行套餐。根据第二段第一句We also wish to provide a bit more background on the area that you will be traveling to，进一步明确，是对旅行地点的说明。符合文意的是D项。
2. What is Mr. Sharp advised to do? ______
A.Guard himself against the possibilities of serious illness
B.Be prepared for flight delays to and from Mongolia
C.Be prepared to encounter certain inconveniences
D.Try to learn at least a minimum of Mongolian
A B C D
C
[解析] 第二段倒数第二句We encourage you to be patient at times in your stay in the country, as you will find doing so will make your stay easier...，这句话是在提醒游客做好忍耐的准备，而前面提到了旅行中可能会发意想不到的困难情况。故答案是C项。
3. Which question does NOT Mr. Sharp raise? ______
A.Traveling outside the capital city
B.Communication trouble
C.A protective measure against diseases
D.Private transportation to Mongolia
A B C D
D
[解析] “NOT/EXCEPT型”。Sharp先生在信里明确提到了：...get out to the countryside, but what's the best way of doing so对应A选项。I know no Mongolian at all 对应B选项。do I need to have any vaccinations …对应C选项。D是利用文中的private transportation设置的干扰选项。去蒙古的交通手段及旅行社方面已经置备好了，Sharp询问的是去城郊方向的交通手段。所以答案是D项。
4. How does Mr. Sharp feel about the upcoming trip? ______
A.He is very uncertain as to whether he wants to go Mongolia or not.
B.He is enthusiastic about acquiring a working knowledge of Mongolian.
C.He is desirous of proper preparation prior to departure.
D.He is happy that he will be able to avoid too many risks in the countryside.
A B C D
C
[解析] 由第二封信前两句I must say that I am very excited to go. However, I have a few questions可知，对于旅行他感到很兴奋但是准备过程中还有一些问题。文章主要内容都是为了做好充足的旅行准备而询问的问题，故答案为C项。
5. What is indicated by Carla Foster and Barry Sharp? ______
A.Package tours to the countryside are available at low cost.
B.Mr. Sharp will be staying in a top-class hotel during his time in Mongolia.
C.The possibility of a language barrier for Mr. Sharp may exist.
D.The journey is to a country that is not very industrialized.
A B C D
D
[解析] 由第一篇文章第二段第二句Mongolia is a developing country以及第二篇文章第三句Mongolia is still a developing country可知，蒙古是一个发展中国家。故正确答案是D项。
Passage 4 Questions 16～20 refer to the following advertisement and letter. Claims Adjuster Center Trust, a leading international insurance company, has 3 full time openings for the position of Claims Adjuster. Placements need to be made immediately to assist families struggling with losses from the summer hurricanes in the Southeastern United States. The successful applicant is well-organized, computer literate, bilingual English/French or English/Spanish and possesses an ability to conduct themselves professionally in a stressful work environment. Travel is a normal part of this job. Adjusters assigned to the Decatur office cover claims for the entire Central Georgia area. Overnight travel is not uncommon. Candidates chosen can expect to be away from home approximately 50 percent of the time. Completed applications should be sent to Delbert McMahon, Human Resources, Center Trust Insurance,3100 Chamber Cove Lane, Decatur, GA 90023. ATTN; claims adjuster position Mr. McMahon, I will be graduating from Valdosta Technical College in May of 2006 with an Associate Degree in Accounting. I would be a good fit for your program, as in addition to my college experience, I also have successfully completed 2 summer cooperatives with Farm Hands Insurance Company here in Valdosta. I understand that the position requires significant travel. This is fine with me. I have reliable transportation and really enjoy seeing different parts of this great nation. I view the opportunity to travel in my work as a real perk. A further strength I bring to your organization is my ability to work and speak well in public. I believe I would be a strong addition to your company. I look forward to working with you. Cordially, Boyd Hollingsworth Boyd Hollingsworth 415 Manor Lane, Apt. 201 Valdosta, GA 9012 References available upon request.
1. Why is this job being offered? ______
A.The company is expanding additional markets.
B.There have been a number of employee dismissals in Georgia.
C.The company has much more work to process.
D.The company is sponsoring courses at a local college.
A B C D
C
[解析] 由第一篇招聘广告第一段第二句Placements need to be made immediately to assist families struggling with losses from the summer hurricanes可知，公司是为了向飓风后遭受损失的人们提供帮助而招聘新员工。由此可知公司的业务量增加了，所以答案是C项。
2. What is a requirement for the job? ______
A.Previous experience in claims adjustment
B.Computer programming skills
C.A good command of English, French, and Spanish
D.Maintaining professionalism in difficult conditions
A B C D
D
[解析] 通过本题的关键词“requirement”定位到第一篇短文第二段。文中提到The successful applicant...possesses an ability to conduct themselves professionally in a stressful work environment，由此可知，即使是在承受很大压力的情况下，行动也要体现出专家精神，D项答案。
3. What is the main reason adjusters will have to travel? ______
A.The company is located in a remote part of Georgia.
B.The business has offices throughout the Southeastern U.S.
C.They are responsible for a broad operational area.
D.They will have to work with government officials throughout Georgia.
A B C D
C
[解析] 本题的关键词是“adjusters”，由此定位到第一篇短文第三段前两句。由Travel is a normal part of this job. Adjusters assigned to the Decatur office cover claims for the entire Central Georgia area可知，出差的原因是服务覆盖整个乔治亚州中部地区。故答案是C项。
4. Which of the following is NOT stated about Boyd Hollingsworth? ______
A.He worked with Farm Hands Insurance Company.
B.He traveled in many different areas.
C.He will receive a degree from a college in 2006.
D.He can interact cooperatively with others.
A B C D
B
[解析] “NOT/EXCEPT型”。第二篇文章第一句I will be graduating...in May of 2006 with an Associate Degree，对应C选项。第一段最后一句completed 2 summer cooperatives with Farm Hands Insurance Company，对应A选项。第二段最后一句work and speak well in public，对应D选项。文中没有提及的是B项。
5. What is indicated by Boyd Hollingsworth and Delbert McMahon? ______
A.A college degree is a precondition of employment at Center Trust Insurance.
B.Claims adjusters must have their own transportation.
C.The applicant must be willing to relocate to the Southeastern U.S.
D.Willingness to be dispatched is a requirement of the claims adjuster position.
A B C D
D
[解析] 根据Delbert在第一篇文章第三段中提到Travel is a normal part of this job以及Boyd在信的第二段也提到I understand that the position requires significant travel. This is fine with me可知，他们对于这项工作出差持肯定态度，D选项用dispatch转述travel，为是正确答案。
，如果电影票的价格为30元/张，市场的消费者剩余等于______。
。
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，______
，得到数列
，______
+
+
+
+
+
+
+
+
=______
)+(
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=
=28条线段。
，
，
，
，
。
面与
应为对立面，而不可能是相邻面，右侧面应为一条对角线；B项错误，正面应为对角线；D项错误，右侧面对角线方向错误；C项正确，由原图可折叠而成。
=10963×12.5%÷(1+12.5%)=10963÷8÷(1+12.5%)≈1200万吨。B项最接近。
，估算可知，韩国、日本最多，美国其次。因此A项正确。
-
≈
-
=75万人。D项最接近。
深色：已答题 浅色：未答题