A.To explain that an investigation takes five days to complete
B.To acknowledge that the claim has been received
C.To inform Ms. Waring that her claim will likely be approved
D.To request more information about the claim
A B C D
B
[解析] 在此封e-mail中，可知调查时间只需48 小时，而非五天，故排除A项。另邮件中并未暗示索赔的处理结果，也无提出需要进一步的信息，故排除CD项。但邮件正文首句提到“Your claim has been received”，即已受理顾客的索赔申请。
4. In the e-mail, the word "filed" in paragraph 1(line 2) is closest in meaning to______.
A.lined up
B.sent in
C.put away
D.cut back
A B C D
B
[解析] A项，排队；B项，提交；C项，收拾、整理；D项，减少。根据题干，找到原文句子，“most claims are resolved within 7 days of the date when the claim is filed”，这句话的意思是多数索赔都会在索赔申请提交那日算起7日内得到解决。所以，“filed”在句中指的是“提交”的意思。
5. How will All The Sales probably reimburse Ms. Waring if her claim is valid ?______
A.By returning the money to her credit card account
B.By giving her a credit toward a future purchase on the company's Web site
C.By using an express delivery service to send her a check
D.By shipping her a second copy of her order at no charge
A B C D
A
[解析] 由原文的e-mail倒数第二句中“If your claim is approved, we will issue a refund in the same form as your original payment was made”，意思是若顾客的索赔申请生效，该公司将按照顾客原本付款方式进行退款。而回看在“Claim Details”部分中，Ms.Waring购买货品后信用卡账单已经发生变化，推断其付款方式选择的是信用卡。
Questions 6～10 refer to the following job advertisement.
6. What is the last day to apply for the WHC position?______
A.May 1
B.May 10
C.May 17
D.May 27
A B C D
B
[解析] 第一则招聘广告的“Requirements”板块中，文中写到“Deadline is May 10.”，即截止日期为五月十号。
7. What does the WHC job advertisement imply?______
A.WHC will provide necessary software training
B.Applicants must have management experience to be considered
C.The position is a one-year assignment
D.Applicants who know multiple languages are more likely to be hired
A B C D
D
[解析] 这则招聘广告的首句“The World Health Coalition(WHC)seeks a highly qualified individual for immediate employment...”可以得知WHC公司寻求高资格的人士立即就业，故排除A项；BC两项在文中均未提到。而根据“Requirements”板块中“abilities in additional languages preferred”可知应聘者若掌握多种语言会更受青睐。
8. What is NOT mentioned as a potential position on a cruise ship?______
A.Swim teacher
B.Store manager
C.Child care worker
D.Cafeteria cook
A B C D
D
[解析] 第二则招聘广告中，“You could be a gift shop manager, fitness/pool instructor waiter, or day care worker.”由这句话可知该公司招聘职位包括店铺经理、健身或游泳教练以及托儿中心工作者。
9. According to the job posting, what is an advantage of working for Whirlwinds?______
A.The company will pay for living expenses
B.The company offers education scholarships
C.Workers can choose the countries they go to
D.Skilled laborers receive a monthly bonus
A B C D
A
[解析] 第二则招聘广告中，写到“room and board provided free by the cruise line”，由这句话就能得知员工在游轮上工作时，公司免费为其提供食宿。
10. According to the postings, what skill should applicants at both companies have?______
A.International experience
B.A university degree
C.Creative skills
D.An ability to work in groups
A B C D
D
[解析] 第一则招聘广告中“Requirements”中，写到“as is a team-oriented approach...”。同样地，第二则招聘广告第一段中，写到“All you need is a willingness to work with others”。由此可知，两家公司都需要员工有小组合作意识。
Questions 11～15 refer to the following article and e-mail. The Daily Inquirer October 8 Book Review of Anne Narazaki's New Century, New Business Reviewed by John Gilliam Anne Narazaki's recent book, New Century, New Business, seeks to examine the new technologies that are critical for global business and how they affect today's corporate transactions. Ms.Narazaki argues that while economic transactions of one kind or another have taken place for thousands of years, the impact of changing technology on business has become obvious only recently. In fact, as new technologies have grown more prevalent, Ms. Narazaki observes, international businesses have increased in size and number. At the same time, the time required to conduct each business transaction has decreased. Ms.Narazaki illustrates her observations with detailed examples of recent business transactions. Citing the merger of Poynter Technologies and Carce Company, which created the largest financial services company in the world, Ms. Narazaki explains the effect technology has on the valuation of a company, on communication between the managements of different companies, and on stock and funds trading. Those of us who take an interest in the interaction between business and technology will find Ms.Narazaki's ideas persuasive. The view that business cannot survive without keeping up with new technology has become today's corporate reality.
11. In the article, the word "critical" in paragraph 1 is closest in meaning to______.
A.growing
B.sensitive
C.disapproving
D.important
A B C D
D
[解析] A项，扩大的；B项，敏感的；C项，不满的；D项，重要的。根据题干，找到原文句子，“...examine the new technologies that are critical for global business...”，原句这部分的意思为考察那些对全球商业性至关重要的新科技，这里“critical”意思为“重要的”。
12. According to the article, why is the merger of Poynter Technologies and Carce Company mentioned in the book?______
A.To point out the legal issues raised by New technologies
B.To show how the world's largest computer technology firm was created
C.To indicate that large companies have advantages in the marketplace
D.To illustrate the impact technology has on transactions
A B C D
D
[解析] ABC三项在原文中均未提到。书本评价的第二段中写到“...Ms. Narazaki explain the effect technology has on the valuation of a company...”，原句意思为Ms. Narazaki提及该公司的合并技术，从而去解释这项技术对公司估值的影响。
13. What can be inferred about John Gilliam from his review ?______
A.He specializes in articles focusing on history
B.He agrees with the ideas presented in the book
C.He hopes technology will become less important to business
14. Why did Ms.Oguro write an e-mail to Ms.Narazaki?______
A.To offer her a job
B.To compliment her on her new book
C.To invite her to visit Sydney
D.To request advice on writing books
A B C D
B
[解析] 邮件开头“… I'm writing to congratulate you on the publication of your first book”，可知Ms. Oguro写信是为了恭贺Ms.Narazaki的第一本书出版了。
15. What does Ms. Oguro indicate about New Century, New Business ?______
A.It is Anne Narazaki's first book
B.It is published by Rotaro incorporated
C.John Gilliam helped write a section of it
D.Anne Narazaki wrote it at Poynter Technologies
A B C D
A
[解析] 同样在邮件开头“...I'm writing to congratulate you on the publication of your first book”就表明《New Century，New Business》这本书是Anne Narazaki 的第一本书。BD两项在原文中并未提及。而John Gilliam只是为这本书写了评语。
Questions 16～20 refer to the following e-mail and schedule.
This message is to finalize the organizational details for the technical support for next Monday's Business Technologies Seminar. Attached you will find the schedule with the names of technical assigned to the various conference rooms. Each session runs for two hours and made up four 30-minute presentations. Presenters have been asked to designate a timekeeper to ensure that they do not exceed their time limits. Note that there is break between each session, which should allow you sufficient time to prepare for the next speaker. Your job is to set up microphones, adjust lighting, and address any other needs of the speakers. Speakers will not be videotaped, but several have to be recorded, so please be sure the recording equipment is in place and functioning properly. Also, room 106 does not have a computer on-site, but the presentation in the third session will require one. Fortunately, this is not a big problem becausee neither of the laptop computers in rooms 104 and 108 will be in use at that time. The technician assigned to room 106 for that session must remember to bring the laptop from one of those other room 106 and set it up. If you have any questions, feel free to contact me. Henna Sanchez
16. What is the purpose of the e-mail?______
A.To change a policy
B.To inquire about a problem
C.To give instructions
D.To correct an error
A B C D
C
[解析] 邮件的第一段首句“This message is to finalize the organizational detail for...”就表明，这份邮件是为了完善有关于即将举行的研讨会的相关事宜而提出的相关要求和指导意见。
17. In the e-mail, the word "address" in paragraph 3(line 1) is closest in meaning to ______
A.give attention to
B.write to
C.look forward to
D.call by name
A B C D
A
[解析] A项，注意；B项，写信；C项，期待；D项，代入名。根据题干，找到原文句子“...address any other needs of the speakers”，原句意思是负责人工作包括设置麦克风，调整照明，并留心注意其他演讲者的需求。这里“address”意思为“注意”。
18. What will the technical support team NOT do?______
A.Record speakers
B.Videotape presentations
C.Check sound equipment
D.Adjust lighting
A B C D
B
[解析] 原文中第三段的第二句“Speakers will not be videotaped”，意思为演讲者将不会被录影。
19. What problem does Hanna Sanchez mention?______
A.The technicans do not have enough time between sessions
B.One of the rooms is not fully equipped for the presentations
C.One of the presentations will need to be rescheduled
D.The lighting in room 106 does not work properly
A B C D
B
[解析] ACD三项在原文中均未提及。文中最后一段中间“room 106 does not have a computer on-site, but the presentation in the third session will require one...”，即106房没有电脑，但是演讲的第三环节将会需要一台电脑。
20. Who will need to move a laptop computer?______
A.Adam Naraozny
B.Maria Faustini
C.Jim Dawkins
D.Hanna Sanchez
A B C D
A
[解析] 而从上题可知，演讲的第三环节需要手提电脑，对应查看“Technical Support for Presentation Sessions”，即演讲环节的技术支持人员表格中倒数第三行可知，Adam Narozny是负责第三环节的技术人员，他需要带一台手提电脑到106房。
，丁加工的零件占总数的1-1/5-1/4-1/3=13/60 。丁实际加工零件39个，则甲实际加工零件39÷
=36(个)。
=208种)取法；如果所取三张卡片中有一张红色，在除红色之外的其余12张里取2张，则有
=264种)取法。因此，不同取法的种数是208+264=472(种)。
(50-x)=18，解得x=32(人)，故乙团队的男性员工有
×(50-32)=12(人)。
=0.0909……，每两位循环，奇数为0，偶数为9。所以小数点后第2012位是9。
+21.975-105.97______。
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