PART ONE · Look at questions 1-5. · In each case, which sentence is correct? · For each question, mark one letter (A, B or C) on your Answer Sheet.
1.
A.B Brand Heaters were first put on the market in 2001. and now it has the biggest volume of sales.
B.D Brand Freezers were introduced to the market hate but it has the biggest volume of sales.
C.Each product has two brands and with the same volume of sales.
A B C
B
2.
Contents 10-cunce can of Beer
Calories
100
Carbohydrates
4 grams
Protein
0.5grams
Fat
0grams
How many calories are in the beer?
A.100
B.4
C.0
A B C
A
3. EMERGENCY EXIT ONLY
A.You only have to get in.
B.You have to go out that way even if there is no emergency.
C.You aren't allowed to go out that way except emergency.
A B C
C
4. I am sorry but the parts will not be available until 25 January. The parts can be delivered
A.immediately.
B.before 25 January.
C.after 25 January.
A B C
C
5. Tick if you wish to make an immediate purchase. You have to tell the company if you want
A.to buy the product.
B.more information.
C.a product demonstration.
A B C
A
PART TWO · Look at the office plan below. · For questions 6-10, who does these jobs? · For each question, mark the correct letter (A-H) on your Answer Sheet. · Do not use any letter more than once.
Office Plan
A Mr. Hampson Accountant
B Mrs. Edwards Buyer
C Mr. Havers Quality Controller
D Ms. Wright Receptionist
E Mr. Brown Sales Representative
F Mr. Law Clerk
G Miss Turner Typist
H Miss Alice Sales Manager
1. Who welcomes visitors and makes sure they go to the right office?
D
2. Who visits customers to show them samples?
E
3. Who purchases supplies for the company?
B
4. Who makes sure the company's products are well made?
C
5. Who locks at the company's costs and its profits?
A
PART THREE · Look at the graphs below. They show a comparison of the quarterly sales figures for 1998 and 1999 for five different companies A-H. · Which company does each sentence 11-15 describe? · For each sentence, mark the correct letter (A-H) on you Answer Sheet. · Do not use any letter more than once.
1. Sales fluctuated dramatically in 1998, whereas 1999 saw a steady decline in sales.
D
2. Sales rose steadily throughout the two-year period, but the increase was more dramatic in 1999.
E
3. Although sales in 1999 reached a peak, this wan the worst period for sales in 1999.
A
4. Sales remained steady for most of the two-year period despite a sudden fall at the end of 1998.
C
5. Sales started slowly in 1999, before recovering in the third quarter, in contrast to the previous year when sales declined steadily.
B
PART FOUR · Read the following letter. · Are the sentences (16-22) "Right" or "Wrong"? If there isn't enough information to answer "Right" or "Wrong", choose "Doesn't say". · For each sentence, mark one letter(A, B or C)on your Answer Sheet. Formosan Union Chemical Nan King E. Rood Taipei City 638Taiwan Tel: (88- 62)5071234 Fax: (88- 62)5071664 a-mail: formosan@chemical, com. ta Chemex Livingstone Industrial Estate Livingstone West Lothian EH541HZ Scotland
January 15,200 __
Dear Sir or Madam, We are looking for a company which can help us distribute our products in new markets. We manufacture a wide range of chemical products. At present we export to Canada, but we would like to export to Europe. Enclosed please find our brochure which gives details of our company. We look forward to hearing from you. Sincerely, (Your signature)
1. Formosan Union Chemical does not export to Canada.
A.Right
B.Wrong
C.Doesn't say
A B C
B
2. They want to export to Europe.
A.Right
B.Wrong
C.Doesn't say
A B C
A
3. They are looking for a partner to distribute their products.
A.Right
B.Wrong
C.Doesn't say
A B C
A
4. They are trying to soil a product to Chemex.
A.Right
B.Wrong
C.Doesn't say
A B C
C
5. They hope to export to other markets except Europe.
A.Right
B.Wrong
C.Doesn't say
A B C
C
6. Formosan Union Chemical Located in Taiwan.
A.Right
B.Wrong
C.Doesn't say
A B C
A
7. They're contacting with a potential partner in France.
A.Right
B.Wrong
C.Doesn't say
A B C
B
PART FIVE · Read the magazine article below a new tape storage system. · For questions 23-28,choeso the correct answer. · Mark one letter (A, B or C) on your Answer Sheet.
TapeStore: A NEW TAPE SIORAGE SYSTEM
TapeStore is a new kind of tape storage system which can store up to 6,000 computer tapes. No other tape storage system can hold as many computer tapes as TapeStore. The tapes look exactly like video cassettes. Many hundreds of data files can be stored on each tape, up to a maximum of 500 million bytes of data. If you stored the same amount of information on paper, you would need nearly 4.5 billion printed pages. The machine is a tall black box with a mechanical arm. The machine is 2.5 metres high and 3.0 metres wide. This is how it works. Each tape has a code printed on it. YOU feed the code number into TapaStore, which then looks for the code. As soon as TapaStore locates the cede, the arm reaches in and pulls out the tape. The system is very fast. It takes the mechanical arm about 10 seconds to find the tape it is looking for. The machine then searches the tape to extract the required file, and this take less than a minute. A human technician would have to locate and remove the tape by hand; and could take at least an hour to find the right file on the tape. Some of the world's biggest companies, including banks, insurance companies, airlines, telephone companies, utilities and computer centres, have bought the system. They like it particularly because the system guarantees the security of their data. TapeStore was originally developed in Canada and is now being marketed world-wide. In Europe alone, 750 have already been installed at a cost of 480,000 dollars each.
1. TapeStore is better than similar storage systems because
A.it can also take video cassettes.
B.it is much smaller.
C.it holds more information.
A B C
C
2. The mechanical arm finds the tape by
A.recording information on the tape.
B.identifying the printed code on the tape.
C.looking for the file.
A B C
B
3. The TapeStare system is popular with big companies because
A.it costs less than a human operative.
B.the information it stores is valuable.
C.they know that their data is safe.
A B C
C
4. According to the text, the main advantage of TapeStore over a human operator is that TapeStore?
A.is more reliable.
B.is much faster.
C.is very secure.
A B C
B
5. How many bytes of information san Tapestore store?
A.500 million
B.4.5 billion
C.480,000
A B C
A
6. Plow long does it take TapStore to extract a file from a tape?
A.an hour
B.less than a minute
C.10 seconds
A B C
B
PART SIX · Read the information about Telecommuter. · Choose the correct word to fill in each gap, from A, B or C below. · For each question 29-40, mark one letter (A, B or C) on your Answer Sheet.
Telecommuter portrait: editing facts by fax
Jennifer Porter is the managing editor of Healthcare, a publication of the American Pharmaceutical Association. 1 her private office in her Virginia home, she assigns 2 to ten articles for each issue of the magazine. The writers send her their stories on a computer disk, usually 3 means of an overnight delivery service. Porter checks than and then sends them 4 the designer's office in New York. Porter's biggest problem 5 electronic publishing is training her writers. One sent the story on a wrong-sized disk; 6 used a disk that my computer couldn't read; a third used software I couldn't decipher. The disk problems should improve on the next issue 7 . Porter has recently invested in a modem 8 writers can send their stories directly to her computer. Porter says she is a skeptical technical consumer. I like a computer the same way I 9 a pencil. They are both tools that must work. 10 son, thing goes 11 with my electronic equipment out here in the middle of Virginia, I have to put it in the car and 12 it someplace.
1.
A.From
B.To
C.For
A B C
A
2.
A.×
B.up
C.down
A B C
B
3.
A.with
B.as
C.by
A B C
C
4.
A.with
B.to
C.and
A B C
B
5.
A.with
B.and
C.or
A B C
A
6.
A.other
B.one
C.another
A B C
C
7.
A.so
B.because
C.therefore
A B C
B
8.
A.so that
B.that
C.then
A B C
A
9.
A.be fond
B.like
C.dislike
A B C
B
10.
A.Whether
B.As
C.If
A B C
C
11.
A.wrong
B.mistake
C.fault
A B C
A
12.
A.bring
B.take
C.fetch
A B C
B
PART SEVEN · Read the memo below. · Complete the Travel Requisition Form in the following. · Write a word, phrase or number in spaces 41-45 on your Answer Sheet. Memorandum To Rosemary Wimpole From Dr Kittle, Research and Development Date 3 February, 1998 Re My April visit to Los Angeles Please check the following and complete a Travel Requisition Form for me. Thanks Travel Requisition Form Traveller details Name of traveller ……………… Dr C J Kittle Department …………………………………………………………………………………………… 1 Purpose of visit travel ……………………………………………………… Attending H O briefing Travel details Airport in UK ……………………… 2 Departure dates ……………………… 3 Airline ………………………………………………………………………………… American Airlines Class ……………………… 4 Cost, if known ……………………… ￡ 420 visa requirements ……………………… 5 Health requirements ………………………………… …………………………………………………… Tetanus and Polio vaccinations recommended
1.
Research and Development (Department)
2.
London Hearthrow Terminal 3
3.
(Thursday) 17 April 1998;
4.
Economy
5.
None
WRITING
PART ONE
1. · Mr. Zhang, your boss, told you to ask Ms Liu to attend a sales presentation on a new product. · Write a note to Ms. Liu: · saying who wants her to attend the sales presentation; · informing her when and where the sales presentation will be held. · Write about 30 - 40 words on your Answer Sheet.
(for reference only) To: Ms. Liu Message: Boss asked you to attend a sales presentation on a new product. The presentation is scheduled to the Tuesday next week, at meeting room of our company's headquarters. Please prepare some materials for it.
PART TWO
1. · Read this part of a letter. Dear Davis, I received a message this morning saying that our meeting on Friday 12 April had been cancelled. Unfortunately, the message didn't give any more details or any alternative dates. Could you just confirm that the meeting has indeed been cancelled and possibly suggest another date? Best regards Smith · Write a letter to Smith: · apologising for cancelling the meeting; · giving a reason for the cancellation; · offering a new date and time; · asking her to confirm the new date and time. · Write 60-80 words on your Answer Sheet. · Do not include postal address.
(for reference only) Dear Smith, I'm very sorry that I have had to cancel our meeting on Friday at such short notice. This is due to the fact that my boss is off sick all week and so I am unable leave the office. I would like to suggest that we reschedule the meeting for next Tuesday at the same time, 10:45. Could you let me know if that would be convenient for you?
LISTENING
PART ONE · For questions 1-8 you will hear eight short recordings. · For each question mark one letter (A, B or C) for the correct answer.
[解析] M: When does the plane take off? F: It has been arranged to take off at four fifteen but it's delayed thirty minutes.
2. Which part of the factory does Alan want to change?
A B C
C
[解析] A: How can we increase production, Alan? Should we buy some more machines for the production line? B: That's not necessary. The real problem is that we can't store any more raw materials. We need to increase storage space. A: Hm. And the packing area, is that OK? B: For the moment. As I said, storage is the problem.
3. When are the visitors arriving?
A B C
A
[解析] A: Oh you stupid machine. B: Hey. What's all the excitement for? A: Because it's already half past ten. I've got visitors arriving in half an hour. I need to photocopy me reports and this stupid machine isn't working.
4. Which graph is the Head of Department talking about?
A B C
B
[解析] A: So, as you can sec, sales rose at the start of the year and then levelled off in the summer. But I'm happy to say there was a big increase in orders for toys at Christmas.
5. Which photocopier do they decide to buy?
A.The BR 200
B.The CM 100
C.The R 30
A B C
A
[解析] A: SO which of thee photocopiers should we buy? B: This one looks nice, the R30. A: Hmm. Bit expensive. The BR 200 looks fast. It does 25 copies a minute. B: So does the CM 100. And it's cheaper and smaller. A: But it hasn't got many functions, has it? B: That's true. OK, we'll get the bigger one.
6. What is Maria's job title?
A B C
A
[解析] A: So, you work in Sales, don't you, Maria? B: Sort of, I'm actually in the Marketing Department. A: Oh I see. And what do you do there? B: I'm the Manager.
7. Which chart is correct? BA—Bank of America, BJ—Bank of Japan, FN—First National
A B C
A
[解析] M: So which's now the largest bank in this area? W: Well, it used to be Bank of America, but now it's been taken by Bank of Japan. M: How about First National? W: Well, they're doing much better than Bank of America now.
8. When will Mr Janson arrive in Singapore?
A B C
B
[解析] F: Do you know when Mr. Janson will arrive in Singapore? M: On the seventeen. F: Fifteenth, is that right? M: No, it's seventeen. F: On Monday? M: That's right.
PART TWO · Lock at the notes below. · Some information is missing. · You will hear a woman talking about personal experience. · For each question 9-15,fill in the missing information in the numbered space using a word, numbers or letters. · After you have listened once, replay the recording. She studied electronics and 1 2. She worked for Siemens for 2 years 3. The women left siemens and run her own 3 having 4 people working for her. 4. She finished studying in 5 and then get the 6 job. 5. She took a management course at 7 college of Communications Technology.
[解析] 9-15 When I left school I went to university here in Nairobi. I studied electronics end communications. I finished studying in 1992 and then I got my first job. That was with Siemens. I stayed there for five years. With the growth of the Internet, I decided that I wanted to have my own business as a consultant to people wanting to set up websites. I went to the bank and they loaned me some motley. Two months after I got this, I left Siemens and took a management course at Kenya College of Communications Technology. This was a short course which taught me how to run my own communications business. My business is now doing very well, and I have five people working for me.
2.
five
3.
business
4.
5
5.
1992
6.
first
7.
Kenya
PART THREE · Lock at the telephone massage below. · Some information is missing. · You will hear a order telephone about tires. · For each question 16- 22, fill in the missing information in the numbered space using one or two words. · After you have listened once, replay the recording. Customer details Name: 1 Company: The 2 company Address: 3 street philadephia, Pennsylvania Phone No: 4 Fax N0: 8140923 Order details: 5 Quantity/Amount: 5500 Message for: Mr. 6 Message: Confirm the date of delivery for order No. 768 7
[解析] 16-22 M: Is that the B. F. Tire Company? W: Yes. May I help you? M: Yes, I'd like to order 5,500 tires, please. W: Certainly, sir. May I know your name, please? M: I'm Mr. Mantell, that's M-A-N-T-E-L-L. W: And your company name? M: The Hill Truck Company. W: And the address, please? M: 231 Green Street, Philadelphia, Pennsylvania. W: Surry, did you say Great Street? M: No, Green, G-R-E-E-N. W: Thank you. Could you give axe your phone number? M: Yes, it's 7310257, but it's better to fax me on 8140923. W: Fine, Mr. Mantell. We'll have those sent to you soon. M: Thank you. W: You're welcome. M: May I speak to Mr. Carl Smith? W: I'm sorry. Mr. Smith isn't here right now. Can I take a message? W: Right. And what's the message to Mr. Smith? M: I just want to confirm the date of delivery for our 300 pairs of football boots. We need them next month. W: Well, could you give me your order number, please? M: It's 768. W: OK. I'll tell Mr. Smith as soon as he comes back. M: Thank you very much. W: You're welcome. Bye. M: Goodbye.
2.
Hill Truck
3.
231 Green
4.
7310257
5.
tires
6.
Carl Smith
7.
football boots
PART FOUR · You will hear a conversation about quality control. · For each question 23-30, mark one letter (A, B or C) for the correct answer. · After you have listened once, replay the recording.
1. How many are there quality control inspection points?
A.three
B.four
C.five
A B C
B
[解析] 23-30 V: Could you tell me a bit about quality control at the factory? P: Well, there are four main quality control inspection points. We begin by visiting our suppliers to make sure we are happy with their quality control. Next, e inspect all goods on arrival at our factory and the third inspection point is during production. And the final stage is chemical analysis of our finished goods. V: And what do you look for at each of the four inspection points? P: Well each stage is different. With our suppliers, for instance, we inspect their QC processes and, even more importantly, their factory hygiene. If we're not happy with their hygiene, we'll caned the supply contract. At the goods in stage we make sure that order quantities are correct and the quality is OK. We also check the transport packaging. If the packaging is damaged, the warehouse shelf-life can be reduced. V: And what quality checks do you run during production? P: We take samples to check there isn't too much cooking oil on the snack and that each snack has the minimum amount of flavouring. We also check the size of the snacks and their crispness. If the snacks are too oily, they go soft. V: So that leaves the finished goods. What do you check for at the final QC stage? P: We check individual bags to make sure that the packet weight is above the acceptable minimum and that the packet is sealed properly. We also check the taste. V: And how do you do that? P: Well, we eat them. How rise? We also do chemical analysis to check things like fat levels and other information that we have to put on the packets.
2. What is the first stage of quality control?
A.visiting our suppliers
B.during production
C.chemical analysis
A B C
A
3. What is the final stage of quality control?
A.visiting suppliers
B.during production
C.chemical analysis
A B C
C
4. At first inspection stage, we inspect
A.QC process
B.hygiene
C.QC process and hygiene
A B C
C
5. At goods stage, we make sure that
A.quantities are correct
B.quality is OK
C.A and B
A B C
C
6. How to check the quality during production?
A.check every one
B.take samples to check it
C.check it at random
A B C
B
7. What do you check for at the final QC stage?
A.check weight
B.check package
C.check weight, package and taste
A B C
C
8. How to check the taste?
A.by eating them.
B.by eating them and doing chemical analysis.
C.by doing chemical analysis.
A B C
B
SPEAKING
PART 1
1. The interview — about 2 minutes In this part the interlocutor asks questions to each of the candidates in turn. You have to give information about yourself and express personal opinions. 1. Why do you think it often happens that salespersons are rude to the customers? 2. Do you think this is a common problem? Can you give me some other examples? 3. Why do you think it happens? 4. what do you think can be done about it?
1. Well, I think it's mainly because that they do not feel it affects their life that much whether the customers are happy or not. For them, they just want the customer to hurry up and buy, and if the customers do not want to buy then they should hurry up and leave the store. 2. Yes, I think it is quite common in many places like restaurant, and grocery stores. 3. I think the main problem is that they are often paid very low and often do not really want to remain in this kind of job anyways. They are also sometimes overworked. 4. Perhaps some kind of commission system might help, or better training could solve it. In general employers must be more aware of the need to train their employees, and be willing to pay them more if necessary to get the quality they want.
PART 2
1. 'Mini presentation' — about 5 minutes In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topic from the two below and then talk for about one minute. You have one minute to prepare your ideas.
A: When you register at an exhibition, there are several things you should pay attention to. First you must find out the money you pay to go into the exhibition. When you have paid for the registering, the exhibition assistance will show you your number of stand. You can go to have a look at your exhibition place, if you are not satisfied with the place, you can ask the exhibition assistance to replace your spot. At last the exhibition assistance will give you your exhibition badges and information pack. B: When you find a job, it is important first to write your resume. In your resume, you must make sure that all of your written information makes a positive impression on the interviewers. Then when you get a chance to have an interview, you must think the interviewers' question over and express yourself clearly and fast proving that you are the best for the job. During the interview, you should pay more attention to your body language showing that you are interested in the job.
PART 3
1. Discussion — about 5 minutes In this part of the test the examiner reads out a scenario and gives you some prompt material in the form of pictures or words. You have 30 seconds to look at the prompt card, an example of which is below, and then about 2 minutes to discuss the scenario with your partner. After that the examiner will ask you more questions related to the topic. For two or three candidates
A: What's the most important symbol to a modem office? B: I think it is to have a computer. A: Yeah, computer is also the symbol to the information society. B: Right, in the information society, a phone is important. A: Also a printer, because though the computer can do a lot of things, it can't replace the paper completely. B: I agree with you. On the contrary, I think a scanner is also important. A: Through the scanner, we can scan many things to the computer. It is exciting. B: It is convenience also. A: Last I think to have a comfortable chair and desk is necessary too. B: Yeah. Examiner's question Which 3 equipment is the most useful in a office, do you think? Key: computer, telephone and comfortable chair.
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