1. 有关对公司延迟交货的投诉
● Your company has received a telephone complaint about late deliveries.
● Write a note to the Customer Services Manager in your company:
● saying who has made the complaint
● explaining why the deliveries were late
● recommending what action should be taken.
● Write 30-40 words.
[范文]Dear Sir,
Bill Miller from ABC Toy Company has made a telephone complaint about the late deliveries, which was due to equipment failure delaying the loading. Since they are our regular customer, I suggest we handle the complaint ASAP.
Tom
[解析] 本题要求给公司的客服部经理写便笺说明投诉人是谁,解释延迟交货的原因,建议采取何种解决办法。范文中将题目要求的信息要点都清楚列出,并且结构符合便笺格式规范,行文逻辑性较强,重点突出。
2. 关于为一些员工组织外语培训
● You are the training manager of a company which has won a large export order. You have been asked to organize foreign language training for some of your staff.
● Write a MEMO to all staff:
● explaining why the courses are necessary
● saying which members of should attend
● announcing when the courses will start.
● Write 30-40 words.
MEMO
To: All staff
From: Training Manager
Date: 6 June, 2012
Subject: A Foreign Language Training Course
[范文]
I was asked to organize a foreign language training course due to the large export order we obtained recently. It will start from 12 June and last fortnight. Those who will handle orders should participate in this course.
[解析] 备忘录中指出由于最近公司收到一份大宗出口订单,因此要为员工组织一次外语培训。培训开始时间为6月12号,持续2周。处理订单的人需要参加此次培训。
3. 告知员工召开紧急会议
● You have to organize an urgent meeting at 9 a.m. tomorrow with all the staff from your department.
● Write an email to the staff:
● saying when the meeting will be
● telling them where the meeting will be
● explaining what the meeting will be about.
● Write about 30-40 words.
[范文]
There will be an urgent meeting about the development of our new product at 9 am tomorrow. I hope you can all come to the new conference room 3 on time.
[解析] 邮件中指出明天上午9点将召开一个关于公司新产品发展的紧急会议,提出希望所有员工都能准时到达新会议室。
4. 告知所有员工招聘新的海外销售部经理的情况
● Your company wants to choose a new Overseas Sales Manager. You are asked to draft a want-advertisement to be posted on the Internet of your company.
● Write an email to all staff:
● stating what position is wanted and what abilities are required
● saying what documents are needed when applying
● pointing out for how long this position holds.
● Write 30-40 words.
[范文]
Dear all,
A new Overseas Sales Manager is needed for the next financial year in France. The applicants should have three years' working experience abroad and strong leadership skills. Fluent French ability will be an asset. Please take your CV and Reference documents when applying for the position.
Thanks!
[解析] 邮件中提出需要为法国下一财政年招聘一位新的海外销售经理,应聘者应满足的条件包括3年的海外工作经验和较强的领导才能。此外,如能说流利的法语则更好。最后指出应聘者应带上个人简历和参考文件。